Cathy Hawkins
Foley
Summary
Dynamic Front Desk Manager at Beachside Resort Hotel with proven expertise in enhancing guest relations and optimizing check-in processes. Skilled in staff supervision and problem-solving, I successfully improved service quality, resulting in increased guest satisfaction and loyalty. Adept at training teams and implementing efficient scheduling to maximize operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Front Desk Manager
Beachside Resort Hotel
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and supervised front desk staff, enhancing team performance and service quality.
- Implemented efficient scheduling for staff shifts, optimizing coverage during peak hours.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Analyzed front desk performance metrics to identify improvement areas in service delivery.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Cefcostores
Foley, AL
03.2024 - 12.2026
- Assisted customers with questions by providing clear product details and helpful solutions.
- Helped resolve customer complaints through prompt responses and effective problem-solving skills.
- Processed transactions accurately using point-of-sale systems to ensure proper cash handling.
- Collaborated with team members to improve workflows and enhance customer service.
- Contributed to training new team members on customer service protocols and best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Warehouse Supervisor
Atlanta Optical
Norcross, GA
05.1982 - 01.1993
- Oversaw daily warehouse operations to ensure efficient workflow and compliance with safety standards.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Trained and mentored new staff on operational procedures and safety protocols.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- Coordinated shipping and receiving activities, ensuring timely order fulfillment.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
Lab Supervisor
Wholesale Optical Supply
Robertsdale, AL
08.2008 - 12.2015
- Supervised daily laboratory operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on laboratory procedures and equipment usage.
- Implemented process improvements that enhanced workflow efficiency and accuracy.
- Coordinated inventory management, optimizing stock levels of optical supplies and materials.
Education
Medical Assistanting
Capps College
Foley, ALSkills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Guest relations
- Leadership qualities
- Hospitality services
- Listening skills
- Staff supervision
- Daily reporting
Accomplishments
- Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
- Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
- Guided staff on work tasks, leading to improved performance, enhanced achievement of full potential, and a decrease in employee turnover.
Achievements, earned employee of the month many times also achieved employee of the year status
Achievements, earned employee of the month many times also achieved employee of the year status
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Timeline
Customer Service Representative
Cefcostores
03.2024 - 12.2026
Lab Supervisor
Wholesale Optical Supply
08.2008 - 12.2015
Warehouse Supervisor
Atlanta Optical
05.1982 - 01.1993
Front Desk Manager
Beachside Resort Hotel
Medical Assistanting
Capps College