Summary
Overview
Work History
Education
Skills
Work Availability
Quote
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Cathy Hawkins Wiggins

Property Management
Bowie,MD

Summary

Experienced Residential Property Manager with background leading daily activities for income-producing real estate. Practiced at identifying and meeting residents' needs. Successful at raising occupancy rates by securing long-term tenants. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience
3
3
years of post-secondary education

Work History

Residential Property Manager

WCSmith
Washington, DC
04.2001 - Current
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Maintained sufficient number of units market-ready for lease.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Property Management Assistant

Kay Management
Temple Hills, MD
03.1999 - 04.2001
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed invoicing and payment processing operations.
  • Monitored outstanding invoices and performed collections duties.
  • Posted payments and collections on regular basis.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.

Education

High School Diploma -

Largo High School
Upper Marlboro, MD
05.1981 - 06.1984

Skills

Building operations

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Work Availability

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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Residential Property Manager

WCSmith
04.2001 - Current

Property Management Assistant

Kay Management
03.1999 - 04.2001

High School Diploma -

Largo High School
05.1981 - 06.1984

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Cathy Hawkins WigginsProperty Management