Hardworking, detail-oriented, dependable team player with strong organizational skills. Ability to handle multiple projects. To seek and maintain full-time position that offers professional challenges and growth utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Adult Protective Service Investigator
Department Of Family And Protective Services
12.2022 - Current
Manage 25+ cases.
Work 40 hours weekly.
Paid monthly.
Remote worker with responsibility to manage time and field schedule.
Investigate and assess reports of abuse, neglect, and exploitation (ANE) of elderly and vulnerable populations with life sustaining disabilities.
Determine validity or invalidation of allegations and close cases.
Document detailed case activities and updates timely and utilizes IMPACT System.
Complete assessments and detailed reports; interviewed clients, collaterals, alleged perpetrators, and reporters.
Assess needs, counsel, and refer clients to other agency resources.
Maintain confidentiality & integrity with sensitive information.
Provide services, goods, and resources according to client need.
Develop and implement service plans to meet well-being of client and ensure delivery of services.
Coordinate services within specific areas of responsibility and support systems.
Analyzed case management and made sound judgement according to APS policies and time frames.
Made referrals or reported suspicious activities and persons to law enforcement, Crisis Center, and/or appropriate entities.
Demonstrate effective verbal and written communication.
Attend and complete required educational trainings and conferences.
Worked with Microsoft Edge, Word, Google, Yahoo, Bing, Outlook, Excel, PowerPoint, OneDrive, OneNote, Printers, Laptops, Computers, ZOOM, Teams.
Fulfillment Associate/FC Associate 1
09.2017 - Current
Salary: $18.40 USD Per Hour
Hours per week: 29
Duties, Accomplishments and Related Skills:
Learning Ambassador (3+ years); Inclined for L3 roles 2x; Team Leader; Train New Hires (Managers & Tier1
Personal Assistant
Worthington Estates, N/A
11.2006 - 01.2011
Accomplishments and Related Skills:
Traveled to various clients homes
Serve Clients Needs
Daily Written Updates/Reports
Organized
Supervisor: Jim Royal (2813589922)
Okay to contact this Supervisor: Yes, 10/16/22, 9:28 PM Print Resume
https://www.usajobs.gov/Applicant/Application/682281900/Resumes 2/3
Salary: $800.00 USD Bi-weekly
Hours per week: 40
Duties, Accomplishments and Related Skills:
Certified Nursing Assistant; Oversaw Daily Visitor Appointments; Assisted with daily care; Assisted with Daily
or Weekly Errands and Appointments; Assisted with Mobility Transfers; Provided Companionship; Ensured
Duties Were Completed by Other Coworkers; Organized & Efficient; Calm Under Pressure; Multi-tasker; Quick
Interagency Communication -Criminal Justice Policy Analysis and Program Evaluation -Issues
and Futures In Human Services In Criminal Justice -Theory and Practice: Human Services In Criminal Justice -
Mental Health and Crisis Interventions In Criminal Justice -Collaborative Services In Criminal Justice -Criminal
Justice Administration Capstone -Introduction To Psychology Licensures & Certifications - undefined
Bachelors Degree - Criminal Justice
Licenses and Certifications - undefined
The National Society of Collegiate Scholars (NSCS - undefined
Associates Degree - undefined
no degree - Criminal Justice
Allied American University
Laguna Hills, CA
Bachelor's degree - undefined
University of Phoenix
Tempe, AZ
2020
Associate's degree - Criminal Justice
University of Phoenix
Tempe, AZ
2018
Skills
Trained New Hires; Retrain Associates when needed; Detail Oriented; Very Focused; Calm Under Pressure; Multi-
Tasker; Data Processor, Customer Service; Documentation
Organized & Efficient; Assist Learning Trainers; Package Sorter; Auditor; Problem
Solver; Package Scanner; Processor; Amazon Appeals Committee, Amazon Cares, and Amazon Fun
Committee; Enjoy Learning New and Challenging Tasks
Skills & Leadership Activities:
Microsoft Excel; Windows; Microsoft Word; Powerpoint; Outlook ; OneNote; IMPACT System; Proficient; Consistent; Learn
Quickly; Goal Oriented; Dedicated; Self Motivated; Calm Under Pressure; Team Leader; Team Player; Trained New Hires;
Conflict Resolution Skills; Service Planning; Resource Referrals; Interviewing; Enjoy Learning New & Challenging Tasks
Certification
Izzy Castro (8772432915)
Okay to contact this Supervisor: Yes
Certified Nursing Assistant
Jim Royal
1214 Stonehollow Dr A
Kingwood, TX
10/2006 - 5/2012
Salary: $0.00 USD Bi-weekly
Hours per week: 30, Language Spoken Written Read
English Advanced Advanced Advanced
English
Spoken Advanced
Written Advanced
Read Advanced
Interagency Communication -Criminal Justice Policy Analysis and Program Evaluation -Issues
and Futures In Human Services In Criminal Justice -Theory and Practice: Human Services In Criminal Justice -
Mental Health and Crisis Interventions In Criminal Justice -Collaborative Services In Criminal Justice -Criminal
Justice Administration Capstone -Introduction To Psychology Licensures & Certifications - undefined
Bachelors Degree - Criminal Justice
Licenses and Certifications - undefined
The National Society of Collegiate Scholars (NSCS - undefined
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