Cathy Kortea
Bloomington,IN
Summary
At Cook Medical, I excelled as a Returns Specialist, enhancing warehouse efficiency and customer service through innovative returns handling and inventory management. Leveraging skills in Microsoft Office and teamwork, I spearheaded process improvements, significantly boosting productivity. My adept problem-solving and policy development skills ensured streamlined operations and robust team training, embodying a results-driven approach.
Overview
19
19
years of professional experience
Work History
Returns Specialist, OS2
Cook Medical
07.2005 - Current
- Started in Stock, picking and tallying orders. Essentially learned most of the roles and responsibilities at the DC.
- Helped train new employees by my 2nd year.
- Handled most training and documentation later and helped transition all employees from paper to electronic in 2019.
- Currently my position is in Return Goods as of 2018.
- Unloaded, inspected, and returned products to inventory.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Validation Tester for WMS
- Maintain company processing standards across the DC.
- Led training sessions for employees on new returns procedures, fostering a consistent approach across the team.
- Developed strong communication skills by liaising between various departments involved in the returns process.
- Assisted in the development of new policies and procedures for handling returns, resulting in a more organized system.
- Coordinating with Inventory department to expedite the return process.
- Managed returns inventory, ensuring accurate record-keeping and proper disposal or restocking of items.
- Trained new personnel regarding company operations and policies at the DC.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
BHS North
Bloomington, IN05.1989
Skills
- Warehouse Operations
- Microsoft Office
- Return Authorization
- Shipping procedures
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Self Motivation
- Policies and Procedures Adherence
Timeline
Returns Specialist, OS2
Cook Medical
07.2005 - Current
High School Diploma -
BHS North
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