Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Vasquez

Nuevo,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Returns Specialist

Deckers Warehouse
01.2023 - 07.2023
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Documented returned product details in [Software] inventory tracking system.
  • Provided documentation and calculations to support inventory distribution decisions.
  • Managed warranties and service agreements for returned products, ensuring timely resolution and minimizing company liability.

Warehouse Packer

TechStyle Fashion
10.2018 - 12.2022
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Operated tape machines, scales and label printers to package items correctly.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Created shipping labels to complete daily order processing.
  • Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.

Customer Service Representative

Waterstone Faucets
11.2016 - 09.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Esthetician - Esthetician Program

Coachella Valley Beauty College, Inc.
Hemet, CA
07.2023

High School Diploma -

Creekside High School
Murrieta, CA
06.2012

Skills

  • Return Authorization
  • Customer Service
  • Computer Skills
  • Warehouse Operations
  • Microsoft Office
  • Data Entry

Languages

Spanish
Professional Working

Timeline

Returns Specialist

Deckers Warehouse
01.2023 - 07.2023

Warehouse Packer

TechStyle Fashion
10.2018 - 12.2022

Customer Service Representative

Waterstone Faucets
11.2016 - 09.2017

Esthetician - Esthetician Program

Coachella Valley Beauty College, Inc.

High School Diploma -

Creekside High School
Evelyn Vasquez