Evelyn Vasquez
Nuevo,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Returns Specialist
Deckers Warehouse
01.2023 - 07.2023
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in [Software] inventory tracking system.
- Provided documentation and calculations to support inventory distribution decisions.
- Managed warranties and service agreements for returned products, ensuring timely resolution and minimizing company liability.
Warehouse Packer
TechStyle Fashion
10.2018 - 12.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
Customer Service Representative
Waterstone Faucets
11.2016 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Esthetician - Esthetician Program
Coachella Valley Beauty College, Inc.
Hemet, CA07.2023
High School Diploma -
Creekside High School
Murrieta, CA06.2012
Skills
- Return Authorization
- Customer Service
- Computer Skills
- Warehouse Operations
- Microsoft Office
- Data Entry
Languages
Spanish
Professional Working
Timeline
Returns Specialist
Deckers Warehouse
01.2023 - 07.2023
Warehouse Packer
TechStyle Fashion
10.2018 - 12.2022
Customer Service Representative
Waterstone Faucets
11.2016 - 09.2017
Esthetician - Esthetician Program
Coachella Valley Beauty College, Inc.
High School Diploma -
Creekside High School
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