Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cathy Lawson

Salem,OR

Summary

Dynamic leader with extensive experience at Wet 'n' Wild, excelling in operations management and team building. Proven track record in driving profitability through strategic budget development and process improvements. Skilled in training and coaching, fostering a culture of continuous improvement while enhancing employee engagement and satisfaction.


Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

Wings and Waves Waterpark
05.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Managed a diverse team of 125 - 150 young workers, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Director of Operations and Maintenance

Wet N Wild Las Vegas
01.2016 - 12.2019
  • Oversaw daily operations across 7 departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
  • Fostered culture of continuous improvement by leading workshops and training sessions on best practices and innovative operational strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Director of Operations and Maintenance

Wet 'n' Wild Phoenix
01.2013 - 11.2016
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
  • Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Fostered culture of continuous improvement by leading workshops and training sessions on best practices and innovative operational strategies.

Operations Manager

Wet 'n' Wild Phoenix
05.2009 - 01.2013
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Bachelor of Science - English Education

Northern Arizona University
Flagstaff, AZ

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Training and coaching
  • Administrative skills
  • P&L management
  • Process improvements

Certification

  • Certified CPO, - 2009 - Present
  • Ellis and Associates Instructor Trainer - 2014 - Present

Timeline

General Manager

Wings and Waves Waterpark
05.2020 - Current

Director of Operations and Maintenance

Wet N Wild Las Vegas
01.2016 - 12.2019

Director of Operations and Maintenance

Wet 'n' Wild Phoenix
01.2013 - 11.2016

Operations Manager

Wet 'n' Wild Phoenix
05.2009 - 01.2013

Bachelor of Science - English Education

Northern Arizona University

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