Summary
Overview
Work History
Education
Skills
References
Skills
ICON
Timeline
Generic

Cathy Lewis

Cypress

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Everise
10.2024 - 05.2025
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.

Customer Service Specialist

Insight Global
10.2023 - 06.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Teleperformance
10.2019 - 02.2023
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Administration Assistant

A-Affordable Tax Services
01.2015 - 08.2019
  • Sorted incoming mail into appropriate categories for further processing
  • Proofread documents for accuracy before submission to supervisor or client
  • Organized office operations and procedures, such as filing systems, data entry, mail distribution and bookkeeping.

Education

Associate In Science (A.S.) In Applied Science -

Lone Star College
Cypress
06.2013

Skills

  • Customer service
  • Data entry
  • CRM software
  • Call handling
  • Product knowledge
  • Conflict resolution
  • Communication skills
  • Time management
  • Attention to detail
  • Adaptability

References

References available upon request

Skills

ICON

Timeline

Customer Service Representative

Everise
10.2024 - 05.2025

Customer Service Specialist

Insight Global
10.2023 - 06.2024

Customer Service Representative

Teleperformance
10.2019 - 02.2023

Administration Assistant

A-Affordable Tax Services
01.2015 - 08.2019

Associate In Science (A.S.) In Applied Science -

Lone Star College
Cathy Lewis