Cathy Lindsley
Tucson,AZ
Summary
I am an energetic, reliable and hard working. I work well with others or on my own. I have worked in customer service for over 40+years in different capacities, including Billing, Sales, technical support and Automobile and Home Insurance.
I speak both English and Spanish.
I have received multiple achievements with multiple companies including:
Living the Vision Award 2008
Customer Hero Award 2008
Stellar Attendance Award 2006-2012
Top 5% Customer Satisfaction Award
Top 5% Sales Performance.
I feel I will be an asset to your company and if chosen for this opportunity, I will work hard and earn a career with your Company.
Overview
19
19
years of professional experience
Work History
Agency Customer Support
Oakley Insurance Group
Tucson, AZ
09.2023 - Current
- Answer all incoming calls and walk-ins from existing and potential clients.
- Obtain and build clients Insurance policies and pricing.
- Take, receive and process payment's.
- Receive and process everyday mail and emails, and respond to clients in an accurate and timely manner.
- Maintain accurate records of clients payment's and daily transactions.
- Follow up with exsiting and potential clients during and after a sale to ensure their understanding of the policy.
- Answer any and all questions clients may have during the purchasing process.
Insurance Claims Specialist
GEICO, Government Employees Insurance
Tucson, AZ
09.2015 - 09.2023
- Handled all incoming claims reports from existing clients and claimant's.
- Obtain statements from all individuals involved and Investigate the claims details in a fair and timely manner.
- Receive and process mail and emails from Clients, Attorneys and law enforcement in connection with a claim.
- Negotiate and make offers to clients and Attorneys to help find resolution.
- Investigated suspicious or fraudulent claims and reported findings to management.
- Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Handled and processed thousands of dollars in claim settlements.
- I was responsible for following through on every claim from start to finish to ensure the file is 100% accurate, paid out and settled in a timely fashion.
Customer Service Representative
Cox Communications
Tucson , Arizona
03.2006 - 08.2013
- Answered all incoming calls provided accurate information and provide excellent customer service.
- Provided clerical/administrative support to customers service functions.
- Offered new services, promotions and make sales.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Setup work orders for trouble calls to resolve customer technical issues. As well as Setup work orders for installation services.
- Assited customers with payments daily, offered extentions to help keep our customers up to date while providing great services.
- ****Promotion to CSR II
- Handle incoming Billing Representative calls in an accurate and timely manner.
- Answering Billing questions/forms/data to assist and provide accurate billing formate for Representatives.
- Take and handle Billing Representative supervisor calls to de-escalate and explain their bills and resolve customers concerns.
- Pick up and process faxes including misapplied payments, name change forms and death certificates and ensure they are directed to the correct department.
- Assist supervisor request with customer follow ups and find resolution for their complaints.
- Assist with easy pay processing to ensure accurate and precise payments are directed to correct service product.
- Creating power points including Drop shipments, Contracts and Balancing equipment with intent to assist Billing Department with accurate and useful information.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
GED -
Fred Acosta Tucson Job Corps
Tucson, AZ04-1989
Skills
- CRM Software
- 10 Key
- Working standard office equipment
- Outlook express
- Complaint Handling
- Customer service excellence
- Report Generation
- Reliability
- Adaptability
- Tracking and Documentation
- Time management abilities
- Professionalism
Timeline
Agency Customer Support
Oakley Insurance Group
09.2023 - Current
Insurance Claims Specialist
GEICO, Government Employees Insurance
09.2015 - 09.2023
Customer Service Representative
Cox Communications
03.2006 - 08.2013
GED -
Fred Acosta Tucson Job Corps