Cathy L. Mansfield
McLean,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused on positive, friendly customer satisfaction in a clean, organized and welcoming environment.
Overview
37
37
years of professional experience
Work History
General Manger
Sodexo Live!
Normal, IL
09.2022 - Current
- Oversee concession operations for basketball arena, football stadium
- Manage club/ suite operation for both locations and
- Operate as sole provider of catering for ISU Hancock Stadium Club.
- Catering services were added when new stadium club was built in 2013. Catering sales have increased to $350k annually.
- Illinois State University – Concessions/Catering
General Manger
Sodexo Campus
Normal, IL
08.2012 - 08.2022
- Oversee concession operations for basketball arena, football stadium and baseball park. Manage club/ suite operation for both locations and
- Operate as sole provider of catering for ISU Hancock Stadium Club.
- Illinois State University – Concessions/Catering
- Normal Baseball – Concessions/Suites 2012-2014
Retail Manager
Sodexo
Bloomington, IL
01.2008 - 01.2012
- Illinois Wesleyan University
Retail Manager
Sodexo
Aurora, IL
01.2006 - 01.2008
- Rush Copley Medical Center
Food Service Director
Compass Group, USA, Inc/Eurest Dining Services
Aurora, IL
11.1991 - 09.2005
- Responsible for hiring, scheduling, training & counseling of full & part time employees
- Responsible for menu planning, inventory control, quality production standards, promotions & catering & special function set-ups
- Ensuring effective customer service & client relations
- Cash control, budget control, profit/loss standards
- Caterpillar, Aurora, IL (2001-2005)
- ComEd Nuclear Power Plant (1999 – 2001)
- Archer Daniels Midland (1991 – 1999)
Food Service Administrator
Illinois State University
Normal, IL
03.1989 - 11.1991
- Responsible for hiring, scheduling, training & counseling of student employees & full-time civil service employees
- Supervise preparation & service of meals for 300 to 1700 students.
- Use of computer inventory system to ensure prompt & accurate food production.
Education
Bachelor of Science - Fine Arts
Illinois State University
Normal, ILSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer service
- Cash handling and management
- Complex Problem-solving
- Inventory control
- Liquor regulations and compliance
- Multitasking and organization
Accomplishments
- Increased total daily sales by 45% for 3 points of service
- Improved customer client relations from negative to positive
- Successfully planned, organized & executed special events for 2800 to 13,000 people
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Timeline
General Manger
Sodexo Live!
09.2022 - Current
General Manger
Sodexo Campus
08.2012 - 08.2022
Retail Manager
Sodexo
01.2008 - 01.2012
Retail Manager
Sodexo
01.2006 - 01.2008
Food Service Director
Compass Group, USA, Inc/Eurest Dining Services
11.1991 - 09.2005
Food Service Administrator
Illinois State University
03.1989 - 11.1991
Bachelor of Science - Fine Arts
Illinois State University