Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Mancine

Iselin,NJ

Summary

Dynamic leader with a proven track record at Urban Air Adventure Park, adept in operations management and team leadership. Excelled in fostering high employee satisfaction and enhancing customer loyalty through effective problem resolution and training. Skilled in multitasking and staff management, achieving significant improvements in sales and safety protocols.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

5
5
years of professional experience

Work History

General Manger

Urban Air Adventure Park
05.2023 - Current
  • Managed budget implementations, employee reviews, training, and schedules
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Park Leader

Urban Air Adventure Park
11.2019 - 05.2023
  • Coordinated volunteer recruitment, orientation, and scheduling to maximize their contributions to the park''s success.
  • Played a key role in fundraising initiatives for park improvements, securing donations from local businesses and individuals.
  • Provided exceptional customer service by addressing visitor concerns promptly and professionally.
  • Conducted thorough budget analysis to optimize resource allocation for various projects within the park''s operations.
  • Increased park safety through regular patrolling and enforcement of park rules and regulations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Lifeguard

Roxiticus Golf Club
05.2021 - 09.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

Associate of Applied Science - Public Health

Middlesex County College
Edison, NJ
05-2025

High School Diploma -

John F Kennedy High School
Iselin, NJ
06-2020

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Training and development
  • Staff training
  • Employee scheduling

Timeline

General Manger

Urban Air Adventure Park
05.2023 - Current

Lifeguard

Roxiticus Golf Club
05.2021 - 09.2022

Park Leader

Urban Air Adventure Park
11.2019 - 05.2023

Associate of Applied Science - Public Health

Middlesex County College

High School Diploma -

John F Kennedy High School

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Victoria Mancine