Summary
Overview
Work History
Education
Skills
mind building puzzles, canvas painting and hiking
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Interests
Timeline
Generic
Cathy Lynch

Cathy Lynch

Summary

Creative Business Owner with exceptional background spent in Home Care. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Service-driven team player with record of providing high-quality support. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience
1
1
Language

Work History

Home Care Business Owner - Operator

1-On-1 Personal Care LLC
03.2014 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed driver workloads to ensure optimal performance while adhering to safety regulations and labor laws.

Accounts Receivable Clerk

RedLine Solutions
03.2010 - 03.2011
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.

Sales Associate

Pier One Imports
01.2009 - 11.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.

Emergency Admissions and Phlebotomist

Cleveland Regional Medical Hospital
Cleveland , Tx
03.1995 - 01.1997
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Science - Chemistry, Physics, And Anatomy

Houston Community College
Houston, TX
07.2013

Bachelor of Science - Pre-Nursing

DeVry University
Downers Grove, IL
10.2012

Associate of Arts - Business Administration And Marketing AAS

Lone Star College System
Spring, TX
07.1995

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Entrepreneurial personality
  • Relationship Building
  • Work Planning and Prioritization
  • Employee Training
  • Business Planning
  • Team Collaboration and Leadership
  • Strategic Decision-Making
  • Issue Resolution
  • Client Service
  • Team Leadership
  • Teamwork and Collaboration
  • Scheduling
  • Customer Retention

mind building puzzles, canvas painting and hiking

Sitting Idle is not my forte. Instead, I find myself playing brain games when all task's have been accomplished or waiting for a meeting to begin, an appointment etc. if only for a brief moment. Currently, Brain Gain is my favorite, it helps increase my focus, memory, problem solving and math calculation skills. Upon my leisure at home when inspired by a sunset, a field of wildflowers, or stormy coastline, Im engaged to express it on canvas with acrylic mediums. Then on absolutely gorgeous days nothing like a brisk hike along the neighborhood wooded hiking trails to clear the mind, encourage creative thinking and get the heart rate up for better health.

Certification

  • Cpr First Aid, Aed - 1-on-1 Personal Care LLC 10 yrs
  • Certified Professional Caregiver 1-on-1 Personal Care LLC 10 yrs
  • Pre-Nursing Training - 4 yrs

Accomplishments

  • Achieved building a successful home care business by completing pre-nursing, business administration and marketing with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 22 staff members.
  • Collaborated with team of 15 in the development of fundraising resulting in Scholarships for 5 deserving students
  • Documented and resolved scheduling and routing maximize production, minimized travel time and mileage as well as improved time management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • United Health Care
  • Carelinx by Sharecaree
  • Altrus Hospice
  • Texas Home Health

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time offCompany CultureWork from home optionPersonal development programsStock Options / Equity / Profit SharingTeam Building / Company Retreats401k match

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Microsoft 365 Office

Quickbooks

Zoho One

Bitrix24

Interests

Remote Part/Full time Employment

Timeline

Home Care Business Owner - Operator

1-On-1 Personal Care LLC
03.2014 - Current

Accounts Receivable Clerk

RedLine Solutions
03.2010 - 03.2011

Sales Associate

Pier One Imports
01.2009 - 11.2010

Emergency Admissions and Phlebotomist

Cleveland Regional Medical Hospital
03.1995 - 01.1997

Bachelor of Science - Chemistry, Physics, And Anatomy

Houston Community College

Bachelor of Science - Pre-Nursing

DeVry University

Associate of Arts - Business Administration And Marketing AAS

Lone Star College System
Cathy Lynch