Cathy M. Lewis
Grayson,GA
Summary
Accomplished professional with a proven track record of elevating employee engagement, optimizing program efficiency, and delivering high-impact events that drive organizational success. Recognized for spearheading initiatives that reduce turnover, enhance morale, and improve performance metrics. Key achievements include a 12% improvement in social impact participation month over month within 60 days. Skilled in strategic planning, cross-functional collaboration, and leveraging innovative solutions to exceed expectations. My core philosophy is rooted in the belief that participation and enthusiasm start at the top: engaged leaders will invariably yield engaged employees. Therefore, a key component of my strategy involves developing initiatives that empower, train, and motivate senior management and team leads, ensuring engagement is modeled from the executive level down.
Experienced leader with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in Social Impact Activities and Employee Engagement planning and deployment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Employee Engagement/Communications Program/Project Consultant
Verizon Connect
Alpharetta, GA
01.2019 - 12.2025
- My specific strengths lie in translating this philosophy into actionable, measurable results, particularly through the development and leadership of initiatives:
- Lead strategic planning and execution of internal events, resulting in heightened employee engagement and morale across a global workforce.
- Develop and manage logistics for recognition programs, improving participation and satisfaction metrics.
- Spearhead Social Impact, Recognition, and Mentoring events, directly contributing to a more cohesive and motivated team culture.
- Increased executive buy-in for projects by 25% through presenting well-structured budgets and innovative engagement strategies.
- Enhanced brand visibility and employee connectivity through targeted social media campaigns and internal communications.
- Improved leadership competencies through partnering with Human Resources to deliver training programs that enhance employee retention.
- Enhanced leader communications of engagement programs to leader across departments to ensure collaboration across departments, highlighting organizational achievements, announcing cultural engagement opportunities on a weekly and monthly basis.
- Increased participation and attendance of employees by 46% by partnering with the video production team on global webcasts, communications, event logistics, and on-site execution for organization wide watch parties.
- Verizon Connect is a leading provider of fleet and mobile workforce management solutions, offering telematics, GPS tracking, and software to help businesses optimize safety, efficiency, and productivity for their vehicles and mobile teams. Their platform provides real-time data on vehicle location, driver behavior, maintenance, and compliance, helping companies manage everything from logistics and field services to construction and utilities.
- Internal Events Team Program/Project Consultant, Customer Service, January 2017 - January 2019
- Managed end-to-end planning and execution for global Customer Service, HR, and Finance events across multiple continents, including annual appreciation weeks and leadership conferences.
- Strengthened relationships with vendors to ensure high-quality execution of events in international locations.
- Delivered impactful employee recognition programs that contributed to a measurable improvement in morale and productivity.
- Played a key role in designing leadership training initiatives that prepared employees for advancement opportunities.
- Assistance with the Verizon Internship Program
- Coordinated with the video production team on global webcasts, communications, event logistics, and on-site execution for organization wide watch parties.
Employee Engagement Program/Project Consultant
Verizon Telematics
Atlanta, GA
09.2015 - 01.2016
- Creating a holistic Employee Experience (EX) that fosters emotional commitment and productivity across the workforce. Additionally building programs and initiatives that speak to the voice of the employees and that bonds the employees together to help create a greater sense of engagement and alignment while working.
- Directed employee rewards and recognition programs, driving engagement and fostering a culture of appreciation.
- Implemented regional Points of Contact (POCs) to streamline program delivery and ensure consistent execution across US and Internation locations.
- Successfully managed logistics for virtual and in-person town halls, enhancing communication and alignment across teams.
- Developed and monitored project timelines, meeting 98% of deadlines and achieving program goals.
- Operational Support for the Verizon Internship Program
- Coordinated video production, communications, managed full logistics for 24 successful events, on-site execution, and post event analysis.
- Administered recognition programs and corporate events, increasing employee satisfaction and retention.
- Seller of Fleet tracking software which is a management system that uses GPS to monitor the activity of tracked assets (vehicles, workers, equipment). It is often referred to as vehicle tracking or AVL. The fleet is generally a collection of land-based assets such as cars, trucks, field workers and equipment (powered and unpowered e.g. trailers).
- Designed and executed Customer Appreciation Week activities, resulting in higher employee participation and engagement.
- Enhanced inventory management effectiveness by 97% and improved vendor relationship efficiency by 89%.
- Improved event coordination and efficiency by coordinating video operation, communications, event logistics, on-site execution, and post event analysis.
Sales and Marketing Program Management Analyst
Hughes Telematics
Atlanta, GA
08.2012 - 09.2015
- Achieved a 62% reduction in RONA year-over-year by implementing data-driven call center strategies.
- Increased call center quality performance by 25% within 60 days through targeted training and operational improvements.
- Developed and executed marketing campaigns and sales contests, driving a 3.06 basepoint increase in upsell metrics.
- Established a high-performing employee group, "First String Players," enhancing readiness for advancement and contributing to a 77% quality score achievement.
- Drove a 35% improvement in operational effectiveness by translating complex operational data into actionable insights that guided strategic decision-making and process optimization.
Education
Master of Business Administration (MBA) -
University of Phoenix
Atlanta, GABachelor of Science - Business Management, Human Resources Management, Business Management/Human Resources Management
University of Phoenix
Atlanta, GAHuman Resources Management Certificate - undefined
University of Phoenix
Lean Six Sigma White Belt (LSSWB) Certification -
Management And Strategy Institute
Skills
- Microsoft Word, Excel, PowerPoint, Google Docs, Sheets, Slides, Gmail
- Slack, Microsoft Teams
- Adobe Creative Suite Photoshop
- Project monitoring
- Scope definition
- Organization skills
- Leadership skills
- Multi-tasking skills
- Team motivation
- Project scheduling
- Collaborative mindset
- Client communications
- Cost management
- Teamwork
Affiliations
- Member, Society for Human Resources Management (SHRM)
- Member, Women's Association of Verizon Employees (WAVE)
- Member, Delta Mu Delta International Business Honor Society
- Member, BOLD (Black Originators Leaders and Doers)
- Member, CITE (Consortium of Information and Telecommunication Executives)
- Member, The Society for Collegiate Leadership & Achievement (SCLA National Honor Society)
- Member, Lambda Sigma Chapter Delta Mu Delta International Business Honor Society
- Member, The National Society of Leadership and Success
Certification
Management and Strategy Institute
Lean Six Sigma White Belt (LSSWB) Certification
Timeline
Employee Engagement/Communications Program/Project Consultant
Verizon Connect
01.2019 - 12.2025
Employee Engagement Program/Project Consultant
Verizon Telematics
09.2015 - 01.2016
Sales and Marketing Program Management Analyst
Hughes Telematics
08.2012 - 09.2015
Bachelor of Science - Business Management, Human Resources Management, Business Management/Human Resources Management
University of Phoenix
Human Resources Management Certificate - undefined
University of Phoenix
Master of Business Administration (MBA) -
University of Phoenix
Lean Six Sigma White Belt (LSSWB) Certification -
Management And Strategy Institute
KEY COMPETENCIES
- Budget management & analysis | Event planning & execution | Leadership development | Social media integration | Employee engagement strategies
- Internal communications | Program development | Vendor management
COMMUNITY ACTIVITIES
- Alpha Kappa Alpha Sorority, Incorporated, Historian, 2023 Authentic Sisterhood Award Winner
- Black Diamond Aquatics, Executive Director, Reorganized executive group and improved organizational impact by 34% quarter over quarter in the 1st term.
- Traveler's Aid-Adopt A Family Project, Coordinator, Coordinated 25% of social impact events to this organization
- Ronald McDonald House, Volunteer, Coordinated 45% of social impact events to this organization
- Junior League of Gwinnett North Fulton, Member, 2025 Sustainer Award Winner