Cathy Murray
Arroyo Grande,CA
Summary
Focus skilled in delivering caring and compassionate support to address caller's issues. Improve callers well-being and stress coping skills development. Knowledgeable in to resources available to support callers needs.
Overview
47
47
years of professional experience
Work History
Crisis Line Call Handler/Manager
Transitions Mental Health Services
02.2015 - Current
- Improved caller experience by providing empathetic listening and support during crisis situations.
- Reduced wait times for callers through efficient call management and timely response to incoming contacts.
- Enhanced team performance by collaborating with colleagues in sharing resources and best practices.
- Managed high-stress calls effectively, utilizing active listening and problem-solving skills.
Teacher
Santa Maria Joint Union High School District
08.1976 - 06.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Education
Language Development Specialist Credential
California State Department of Education
Sacramento, CA09.1991
Resource Specialist
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA11.1983
Learning Specialist Credential
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA09.1977
Bachelor of Arts - Multi-/Interdisciplinary Studies
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA06.1976
Associate of Arts - Child Development
Santa Monica College
Santa Monica, CA06.1972
High School Diploma -
Venice High School;
Los Angeles, CA06.1969
Skills
- Ethical Decision-Making
- Resource Navigation
- Stress Management
- Active Listening
- Stress Management
Timeline
Crisis Line Call Handler/Manager
Transitions Mental Health Services
02.2015 - Current
Teacher
Santa Maria Joint Union High School District
08.1976 - 06.2014
Language Development Specialist Credential
California State Department of Education
Resource Specialist
California Polytechnic State University-San Luis Obispo
Learning Specialist Credential
California Polytechnic State University-San Luis Obispo
Bachelor of Arts - Multi-/Interdisciplinary Studies
California Polytechnic State University-San Luis Obispo
Associate of Arts - Child Development
Santa Monica College
High School Diploma -
Venice High School;
Similar Profiles
Brenda MackBrenda Mack
Lived Experienced Member at Behavioural Health Bridge HousingLived Experienced Member at Behavioural Health Bridge Housing
MARISSA SANCHEZ MAGANAMARISSA SANCHEZ MAGANA
Residential Case Manager at Transitions Mental Health AssociationResidential Case Manager at Transitions Mental Health Association
Garrett NanceGarrett Nance
Peer Support Host - 20 Hours/Week at Transitions Mental Health AssociationPeer Support Host - 20 Hours/Week at Transitions Mental Health Association
Kaleb OwenKaleb Owen
Stylist Sales Associate at Banana RepublicStylist Sales Associate at Banana Republic
Amanda WooAmanda Woo
Boba Barista at Tiger Tea HouseBoba Barista at Tiger Tea House