Micaila Medrano
Bullhead City,AZ
Overview
16
16
years of professional experience
1
1
Certification
Summary
Detail-oriented professional with experience in crisis support, intake workflows, and EHR documentation. Known for accurate recordkeeping, confidentiality, and follow-through on referrals, scheduling, and case updates. Focused on improving continuity of care and resolving access concerns efficiently.
Work History
Mobile Crisis Specialist
Terros Health
Bullhead City, AZ
03.2026 - Current
- Coordinated patient referrals, authorizations, and scheduling within electronic health records.
- Documented service interactions accurately, maintaining compliance with confidentiality and documentation standards.
- Supported intake workflows by collecting demographic, insurance, and eligibility information.
- Communicated with patients and care teams to resolve scheduling and access questions.
- Tracked case updates, follow-up tasks, and required records to support continuity of care.
Food Server
Vitos Pizza
Bullhead City, AZ
06.2023 - 03.2026
- Delivered attentive table service while ensuring accurate order timing and guest satisfaction.
- Resolved guest concerns promptly, preserving positive dining experiences and repeat business.
- Cultivated warm relationships with regular customers.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Food Server
Harrahs Laughlin
Laughlin, NV
07.2010 - 06.2023
- Managed high-volume service periods while staying organized, efficient, and responsive to customer needs.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Bachelor's of Social Work - Social Work
Arizona State University
Tempe, AZ12-2027
Associate of Arts - Social And Behavioral Science
Mohave Community College
Bullhead City06-2018
Skills
- Crisis assessment
- Ethical decision-making
- Verbal de-escalation
- Client confidentiality
- Crisis intervention
- Documentation skills
- Patient records
- Microsoft Word and Excel
Certification
- First Aid/CPR Certified
Timeline
Mobile Crisis Specialist
Terros Health
03.2026 - Current
Food Server
Vitos Pizza
06.2023 - 03.2026
Food Server
Harrahs Laughlin
07.2010 - 06.2023
Bachelor's of Social Work - Social Work
Arizona State University
Associate of Arts - Social And Behavioral Science
Mohave Community College