Olivia Huntington
Frederick,MD
Summary
With a proven track record at Sheppard Pratt, I excel in crisis handling and building resilience, showcasing my ability to manage acute mental health crises and develop effective prevention plans. My expertise in reflective listening and risk assessment has significantly enhanced patient care and program satisfaction, making me a valuable asset to any team.
Overview
12
12
years of professional experience
Work History
Mobile Crisis Specialist
Sheppard Pratt
01.2024 - Current
- Respond to acute crises to help individuals resolve their immediate situations.
- Provide in-person crisis intervention and refer individuals to appropriate services and resources.
- Develop a safety plan to support continued stabilization.
- Follow up with clients within 72 hours to check in, ensure stability, and offer additional support as needed.
- Collaborate with Frederick Police Department and Frederick County Sheriff’s Office to assist with mental health crises
Substance Abuse Specialist
Sheppard Pratt -Assertive Community Treatment Team
10.2022 - 01.2024
- Developed relapse prevention plans with clients, identifying triggers and establishing coping mechanisms for long-term success.
- Mediated conflicts between group members during therapy sessions, ensuring respectful communication and positive outcomes.
- Improved overall program satisfaction by actively seeking feedback from clients regarding their experiences in treatment settings.
- Promoted harm reduction principles within the context of substance abuse treatment programs.
- Coordinated with community resources to ensure continuity of care and access to supportive services for clients post treatment.
- Created a safe therapeutic environment where clients felt comfortable discussing their emotions, fears, and concerns related to substance abuse.
- Educated clients on the effects of substance abuse on physical and mental health, motivating them towards sustained recovery.
- Conducted thorough assessments to identify client needs and tailor interventions accordingly
Psychiatric Rehabilitation Specialist
Sheppard Pratt
02.2022 - 10.2022
- Advocated for patients in community settings by connecting them to resources such as housing assistance, vocational training, and disability benefits.
- Enhanced interdisciplinary collaboration for comprehensive treatment planning and delivery of care.
- Developed targeted coping strategies for patients struggling with co-occurring mental health and substance use disorders.
- Developed and implemented individualized treatment plans, setting attainable goals and working closely with the patient towards achieving them.
- Provided crisis intervention services, de-escalating situations and ensuring patient safety.
- Coordinated recreational activities that promote physical fitness, stress reduction and improved social skills helping patients to increase their overall wellbeing.
- Participated in ongoing professional development opportunities, staying current on best practices in psychiatric rehabilitation.
- Built trusting relationships with patients through active listening, empathy, and clear communication, fostering an atmosphere conducive to healing.
Case Management Assistant
Potomac Case Management Services
10.2020 - 07.2021
- Contributed to efficient discharge planning, working closely with social workers and other team members to secure appropriate post-hospital care arrangements.
- Collaborated with insurance providers to obtain authorizations for necessary treatments or procedures, minimizing financial burdens on patients.
- Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
- Provided compassionate assistance during challenging situations, helping patients navigate complex medical systems more easily.
- Maintained up-to-date and accurate contacts and progress note records.
Medical Receptionist
Frederick Pulmonary Associates
02.2017 - 01.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Preschool Teacher's Aide
Kids Villa Learning Center
01.2013 - 04.2015
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Communicated with parents to inform about child's progress and classroom behavior.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Engaged and entertained children through recreational and educational activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Supervised children during in-classroom activities and on playground.
- Encouraged children to interact with each other and participate in group activities.
- Organized snack time and nap hours.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Mount St.Mary's
Emmitsburg, MD05-2025
No Degree - Social Work - Transferred To The Mount
Frederick Community College
Frederick, MDHigh School Diploma -
Urbana High School
Ijamsville, MD06-2014
Skills
- Technical support
- Customer service
- Data management
- Risk assessment
- Risk evaluation
- Professional boundaries
- Verbal De-escalation
- Substance abuse awareness
- Resilience building
- Child and adolescent development
- Crisis handling
- Youth engagement
- Patient confidentiality
- Documentation skills
- Reflective listening
- Peer support
Timeline
Mobile Crisis Specialist
Sheppard Pratt
01.2024 - Current
Substance Abuse Specialist
Sheppard Pratt -Assertive Community Treatment Team
10.2022 - 01.2024
Psychiatric Rehabilitation Specialist
Sheppard Pratt
02.2022 - 10.2022
Case Management Assistant
Potomac Case Management Services
10.2020 - 07.2021
Medical Receptionist
Frederick Pulmonary Associates
02.2017 - 01.2020
Preschool Teacher's Aide
Kids Villa Learning Center
01.2013 - 04.2015
Mount St.Mary's
No Degree - Social Work - Transferred To The Mount
Frederick Community College
High School Diploma -
Urbana High School
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