Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Cathy Parks

Learning Manager
Chicago Ridge,IL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Cathy Parks

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
years of professional experience

Work History

Amazon

Learning and Development Leader
12.2021 - Current

Job overview

  • Trained and mentored new personnel hired to fulfill various roles.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in my building being number 1 in GEN 11.
  • Liaised between executives and entry-level workers, facilitating smooth communication throughout the facility.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in IGQ1 leading as #1 in the district.

USPS

PSE Clerk
11.2018 - 02.2023

Job overview

  • Sorted mail according to size, shape, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Provided service and sales to walk-in customers.
  • Used automated mail processing equipment to sort and collate mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Walmart

Assistant Claims Manager
04.2012 - 08.2018

Job overview

  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Determined proper course of action for claims processing.
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
  • Documented and communicated timely claims information while supporting accurate outcomes.

Education

Governors State University
Park Forest, IL

Bachelor Of Social Science from Social Work
08.2025

University Overview

  • Continuing education in social science studies

City Colleges of Chicago-Kennedy-King College
Chicago, IL

Associate Of Applied Arts from Social Work
08.2014

University Overview

  • Dean's List

Skills

  • Operational Efficiency
  • Organizational Policies
  • Filing Systems
  • Diverse Audiences
  • Customer Loyalty
  • Customer Experience
  • Core Values Management
  • Problem Resolution
  • Strategic Decision-Making
  • Job Assignments
  • Learning Metrics
  • Document Organization
  • Standard Operating Procedures Understanding
Availability
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Timeline

Learning and Development Leader

Amazon
12.2021 - Current

PSE Clerk

USPS
11.2018 - 02.2023

Assistant Claims Manager

Walmart
04.2012 - 08.2018

Governors State University

Bachelor Of Social Science from Social Work

City Colleges of Chicago-Kennedy-King College

Associate Of Applied Arts from Social Work

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Cathy ParksLearning Manager