Cathy Partridge
Vassar,MI
Summary
Dedicated Sales leader with 40 + years of experience in RV and Mobile Home sales . Applies RV parts knowledge to close sales and foster customer satisfaction. Talented and accomplished Parts Manager successful at building high-performing sales teams and advancing customer-focused approach to build customer loyalty and retention. In-depth knowledge of major part manufacturers , vendors and available product lines.
Overview
56
56
years of professional experience
Work History
OEM Parts Manager
Camping World/ Freedom Road
Birch Run , MI
07.2021 - Current
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Prepared documents for ordering parts, supplies, and equipment and placed orders.
- Maintained records of all orders placed, received, and shipped.
- Provided technical advice on the selection of replacement parts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Provided leadership,training, insight and mentoring to newly hired employees to supply knowledge of parts.
- Scanned all received vendor invoices for discrepancies , corrected problems and turned in to accountant.
- Received credit memos and completed month end paperwork.
- Completed parts estimates for advisors .
Corporation Manager / Family Corporation
D.D. & M.H. LLC
VASSAR, MI
03.2013 - Current
- Handles all aspects of the daily running of the corporation.
- Show and sell properties.
- Draft Purchase Agreements, Land Contracts, Warranty Deeds and Quit Claim Deeds.
- Manage upkeep of all properties.
- Collect Road Maintenance payments from land owners and take care of Escrow account.
- Hire vendors for Road and Property Maintenance .
- Write checks and perform banking transactions .
- Performs Data entry and budgeting .
- Register Deeds at County.
Parts Manager and Warranty Administrator
International RV World
Bay City, Mi
06.2018 - 07.2020
- Assist customers with parts and accessories
- Complete customer financial transactions and count down cash register
- Educate new customers on maintenance of their new unit and suggest accessories
- (Demo)
- Special order parts, look up by vendor and place orders
- Check in parts, price and put away
- Maintain a clean and organized department/store
- Prepare and submit and close warranty claims
- Make service appointments and work orders
- Assist and manage service technicians
- Open and close store
- Arrange parts and accessories in the store
- Order new items and display them in the store
- CPFamiliar with IDS computer program
- Attend retail and wholesale shows.
Parts Associate
General RV
Birch Run, MI
07.2015 - 07.2018
- Assist customers with parts and accessories
- Complete customer financial transactions and count down cash register
- Educate new customers on maintenance of their new unit and suggest accessories
- Special order parts, look up by vendor and place orders
- Check in parts, price and put away
- Complete financial transactions for Finance & Insurance
- Add parts on work orders for service dept
- Clean and dust parts as needed
- Attend retail shows to sell merchandise.
Owner
Partridge's RV & Mobile Home Supplies
Vassar, Mi
03.1986 - 07.2015
- Ran all aspects of retail business
- Sold parts
- Sold units
- Filled propane
- Placed orders
- Checked in parts
- Performed service work
- Hired and fired employees
- Customer satisfaction
- Bookkeeping.
Associate
Dobson Mobile Homes
Vassar, Mi
01.1968 - 03.1986
- Family owned business that my parents started before I was born in 1958
- I performed every aspect of the business along with my parents and siblings
- I helped my Dad by selling my first trailer at the age of six by showing customer trailers while everyone was busy and doing everything but writing up the sale
- I helped with wiring vehicles ever since I could get under them and learn wiring schematics
- I also helped in all aspects of the service dept
- Including appliance repair
- Took over parts, accessories and service part of the business in 1986.
Education
Accomplishments
- Dale Carnegie Leadership Advantage Course.
- Reese Hitch Training
- Dometic Jan 1982
- Jan 1981
- Jan 1980
- Progressive Dynamics
- Curt products
- Cequent Products
- Demco
- Blue Ox
- Norcold
- Carefree of Colorado.
- Lasalle /Bristol
- Propane Certification
- Nordyne Products
- Suburban
- Airxcel
- Atwood Products
- Pullrite
- IDS Training
- Lippert
Organizations
Sema Rvda, Lions Club International, Club Treasurer 2008 - Present Girl Scout Heart of Michigan
Awards
- National Girl Scouts of America, "2008 Outstanding Volunteer"
- Girl Scouts Heart of Michigan, "Outstanding Leader Award", numerous years
- Lions Club District 11 d-1, "Club Membership Leadership Award"
References
- Carlo Englise Sr., 8886 Dixie Hwy, Birch Run, MI, 48415, Retired Parts Manager and former boss, General RV, (586) 634-3145
- Cheyanne Hill , 16900 Beyer Rd Birch Run, Mi . 48415 Accountant Camping World (989)252-8661
- Angie Rickner, Grand Rapids, MI, Outside Sales Rep., Land & Sea / Bell, (616) 401-3681
- Caitlyn Hutchinson, 1103 w Saginaw Rd., Vassar, MI, 48768, Service Manager, MMRR Mobile Rv Repair (989) 882-6131
Timeline
OEM Parts Manager
Camping World/ Freedom Road
07.2021 - Current
Parts Manager and Warranty Administrator
International RV World
06.2018 - 07.2020
Parts Associate
General RV
07.2015 - 07.2018
Corporation Manager / Family Corporation
D.D. & M.H. LLC
03.2013 - Current
Owner
Partridge's RV & Mobile Home Supplies
03.1986 - 07.2015
Associate
Dobson Mobile Homes
01.1968 - 03.1986