Cathy Rivera
Summary
Experienced healthcare administrative professional with a strong background in patient scheduling, front desk support and insurance coordination. Proven ability to manage high volume communications, maintain accurate electronic medical records and deliver excellent customer service. Bilingual, with a commitment to ensure patient satisfaction and efficient clinic processes.
Overview
27
27
years of professional experience
Work History
Referral Coordinator
Peyton Resource Group
San Antonio, Texas
02.2025 - 01.2026
- Coordinated patient referrals to specialists within healthcare network.
- Managed scheduling and follow up appointments for referred patients.
- Communicated with healthcare providers to ensure proper documentation.
- Utilized electronic health record systems for tracking referrals.
- Assisted patients in understanding referral processes and next steps.
- Maintained accurate records of referrals and patient interactions.
- Resolved patient inquiries related to referral status and procedures.
- Maintain accurate and up to date electronic records while ensuring HIPAA compliance.
Accounting Clerk
FM, LP
San Antonio, Texas
02.2022 - 09.2024
- Processed invoices and maintained accurate financial records.
- Managed billing inquiries and resolved account discrepancies with strong attention to detail.
- Generated financial and operational reports using Excel and internal systems.
- Maintained confidentiality when handling sensitive financial information.
- Supported accounts payable and receivable processes to ensure timely transactions.
Front Desk Coordinator
Cano Health
San Antonio, Texas
01.2020 - 12.2022
- Provided front desk support for a high volume clinic serving 800+ patients
- Coordinated and managed patient appointments, ensuring alignment with provider availability.
- Greeted patients, handled check ins and ensured a welcoming environment.
- Verified patient insurance coverage, confirming eligibility for services.
- Maintained accurate patient records and ensured HIPAA compliance.
- Resolved patient concerns, contributing to enhanced overall satisfaction.
Sales Support Assistant
Propel Financial
San Antonio, Texas
04.2017 - 09.2019
- Coordinated document processing and maintained accurate records to support loan file compliance.
- Communicated with customers, vendors, and internal teams to facilitate timely processing of transactions.
- Managed invoices and assisted with auditing and funding processes to ensure financial accuracy.
Accounts Receivable Clerk
Lane Equipment
San Antonio, Texas
03.1999 - 07.2016
- Managed customer accounts, billing, and collections processes to ensure timely payments.
- Coordinated payment plans and nurtured customer relationships to facilitate successful collections.
- Generated financial reports and maintained accurate records to support financial decision-making.
Education
High School Diploma -
Lanier High School
San Antonio, TXSkills
- Patient scheduling & Appointment Coordination
- Front Desk & Medical Office Operations
- HIPAA Compliance & PHI Protection
- Insurance Verification
- Electronic Medical Records
- Customer Service & Conflict Resolution
- Payment Collection & Daily Deposits
- Multi-line systems
- Administrative & Clerical Support
- Bilingual
Timeline
Referral Coordinator
Peyton Resource Group
02.2025 - 01.2026
Accounting Clerk
FM, LP
02.2022 - 09.2024
Front Desk Coordinator
Cano Health
01.2020 - 12.2022
Sales Support Assistant
Propel Financial
04.2017 - 09.2019
Accounts Receivable Clerk
Lane Equipment
03.1999 - 07.2016
High School Diploma -
Lanier High School