Cathy Soendker
Topeka
Summary
Dynamic and dedicated professional with experience at Aviva Financial Advisers, excelling in customer service and problem-solving.
Proven ability to foster positive interactions and manage diverse dietary needs, ensuring student well-being. Strong skills in food safety and active listening contribute to creating inclusive environments and enhancing overall satisfaction.
Overview
2025
2025
years of professional experience
Work History
Lunch Aid
Washburn Rural 437
- Assisted in serving nutritious meals to students in a timely manner.
- Monitored student behavior during lunch periods to ensure a safe environment.
- Collaborated with kitchen staff to maintain cleanliness and organization of dining area.
- Supported food safety protocols by adhering to sanitation guidelines during meal service.
- Engaged with students to promote positive interactions and resolve conflicts promptly.
- Set up and cleaned dining spaces before and after meal service efficiently.
- Provided support to special needs students, ensuring their dietary requirements were met.
- Participated in training sessions to enhance knowledge of nutrition and food handling practices.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
- Assisted with the set-up and tear-down of lunchroom facilities before and after meal periods, maintaining an organized workspace for efficient operation.
- Provided support during school-sponsored activities and events that required food service, ensuring a seamless experience for all participants.
- Managed diverse dietary needs for students with allergies and sensitivities, ensuring their well-being during meal times.
- Assisted students in making healthier food choices, promoting overall wellness and better academic performance.
- Fostered positive social interactions among students by enforcing proper lunchroom etiquette and behavior guidelines.
- Contributed to an inclusive and welcoming atmosphere within the lunchroom by treating all students and staff with respect and professionalism.
- Utilized strong conflict resolution skills to address any issues or disputes that arose during meal times.
- Provided exceptional customer service to both students and staff, creating a pleasant dining experience for all parties involved.
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Customer Service Representative
Aviva Financial Advisers
Topeka, KS
04.2002 - 04.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating products and services to enhance satisfaction.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to improve service delivery processes and efficiency.
- Educated customers on product features and promotions to drive engagement.
- Handled escalated issues professionally, ensuring timely resolution for customer concerns.
- Trained new hires on customer service protocols and best practices to ensure consistency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma - General/Business
Ottawa High School
Ottawa, KS05.1967
Skills
- Empathy and patience
- Child supervision
- Food safety
- Food handling
- Student supervision
- Sanitation practices
- First aid training
- Hygiene maintenance
- Allergy management
- Cafeteria monitoring
- Problem-solving
- Cleaning and sanitizing
- Allergy sensitivities
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Cleaning
- Computer skills
- Active listening
Timeline
Customer Service Representative
Aviva Financial Advisers
04.2002 - 04.2024
Lunch Aid
Washburn Rural 437
High School Diploma - General/Business
Ottawa High School