Cathy Toeper
Brockport,NY
Summary
Oversaw 12 medical offices throughout NYS.
Enhanced workflow efficiency and project delivery within deadlines.
Interviewed, hired and trained new hires and facilitated team collaboration.
Strong background in operations management.
Proven track record of optimizing workflows and implementing process improvements to enhance efficiency.
Demonstrated expertise problem-solving to achieve operational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Operations Specialist
The Ima Group
12.1996 - 10.2024
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Facilitated team meetings to encourage collaboration and share best practices across organization.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Conducted regular reviews of operations and identified areas for improvement.
Skills
- Operational Efficiency
- Planning and coordination
- Cross-Functional Communication
- Project Management
Certification
E-screen certification- Drug Screening
CAOHC certified- Audio Testing
Education
Monroe Community College
Rochester, NYTimeline
Operations Specialist
The Ima Group
12.1996 - 10.2024
E-screen certification
CAOHC certified
Monroe Community College
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