Kayla Webb
Brockport,NY
Summary
Retail management professional prepared to drive store performance and enhance customer experiences.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
13
13
years of professional experience
Work History
Store Manager
Spencer's Gifts
01.2024 - Current
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Mentored junior staff members in best practices of consultative selling techniques to increase their performance.
District Manager
Spirit Halloween LLC
07.2021 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Developed strong relationships with store managers, leading to increased collaboration and goal achievement.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
Spencer Gifts
06.2017 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Held conference call while DSM was out on vacation.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings, such as role plays and utilizing SLC'S.
Assistant Manager
Rue 21
02.2012 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Johnson County
Wrightsville, GA05-2009
Skills
- Inventory management
- Visual merchandising
- Sales strategy
- Customer service
- Cash control
- Loss prevention
- Team building
- Employee training
- Team leadership
Accomplishments
- Managed a store that exceeded company expectations in every category.
- Exceeded monthly store sales goals, as well as hitting a million dollars. When leaving it was a 1.8 million dollar location.
- Recruited 2 successful new managers within one year.
- Supervised a team of 30 staff members.
- Trained and developed Store managers as well as Assistant Managers.
- Hit the highest sales increase in the company in 2022 for Spirit Halloween.
- Hosted and held conferences calls alongside of my District Manager.
- Market Managed 2 different locations.
- Decreased shrink by 30%
Timeline
Store Manager
Spencer's Gifts
01.2024 - Current
District Manager
Spirit Halloween LLC
07.2021 - Current
Store Manager
Spencer Gifts
06.2017 - 01.2024
Assistant Manager
Rue 21
02.2012 - 06.2017
High School Diploma -
Johnson County
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