Cathy Woolheater
Lake Hamilton,FL
Summary
Open to full time roles Professional with strong background in customer service and support. Demonstrates effective problem-solving skills and commitment to exceeding client expectations. Experienced in fostering team collaboration, adapting to dynamic situations, and ensuring high levels of customer satisfaction communication and empathy.
Overview
17
17
years of professional experience
Work History
Customer Service Desk Associate
Lowes Home Improvement
08.2014 - 12.2025
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Department Manager
Walmart
01.2009 - 08.2014
- Oversaw grocery department operations, ensuring compliance with safety and sanitation regulations.
- Managed inventory levels, optimizing stock rotation to minimize waste and improve freshness.
- Trained and mentored team members on product knowledge and customer service best practices.
- Developed staff schedules, balancing labor costs while meeting operational needs during peak periods.
Education
High School Diploma -
Steel Valley High School
Munhall PA05-1983
No Degree - Business Education
Community College of Allegheny County
Pittsburgh, PA04-2000
Skills
- Effective conflict resolution
- Efficient appointment management
- Client relationship management
- Client service professional
- Email management
- Data entry
- Appointment scheduling
- Staff training and development
- Task delegation
- Goal setting
Timeline
Customer Service Desk Associate
Lowes Home Improvement
08.2014 - 12.2025
Department Manager
Walmart
01.2009 - 08.2014
High School Diploma -
Steel Valley High School
No Degree - Business Education
Community College of Allegheny County