Cathy Woolheater
Lowes Home Improvement
Lake Hamilton,FL
21
years of professional experience
Open to full time roles Professional with strong background in customer service and support. Demonstrates effective problem-solving skills and commitment to exceeding client expectations. Experienced in fostering team collaboration, adapting to dynamic situations, and ensuring high levels of customer satisfaction communication and empathy.
Work History
Customer Service Desk Associate
11 Years 4 Months- Managed high-pressure situations with calmness, ensuring effective resolution during busy periods or difficult interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Welcomed customers and addressed product inquiries, fostering a positive shopping experience.
- Addressed customer complaints with empathy, cultivating loyalty and encouraging repeat business.
Department Manager
5 Years 7 Months- Oversaw grocery department operations, ensuring adherence to safety and sanitation regulations for customer safety.
- Managed inventory levels, optimizing stock rotation to minimize waste and improve freshness.
- Developed staff schedules, balancing labor costs while meeting operational needs during peak periods.
- Developed staff schedules to align labor costs with operational needs during peak periods, optimizing team availability.
Cashier
4 Years- Actively listened to each client''s needs before offering tailored solutions based on their preferences or requirements.
- Streamlined payment processes for increased efficiency, effectively handling cash and credit transactions.
- Utilized product knowledge expertise when guiding clients through available options suitable for their specific needs.
- Collaborated with team members to execute promotional events smoothly, driving foot traffic and increasing sales opportunities.
Education
High School Diploma
No Degree - Business Education
Skills
Effective conflict resolution
Efficient appointment management
Client relationship management
Client service professional
Email management
Timeline
Customer Service Desk Associate
Lowes Home Improvement
08.2014 - 12.2025Read More
Department Manager
Walmart
01.2009 - 08.2014Read More
Cashier
Sam's Club
01.2005 - 01.2009Read More
Community College of Allegheny County
No Degree from Business Education
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Steel Valley High School
High School Diploma
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