Cathy A. Fleming
Lanett,AL
Summary
Accomplished professional with a proven track record at The Kroger Co, enhancing customer satisfaction and streamlining operations. Skilled in financial management and bilingual customer support, I excel in fostering relationships and driving results. My background demonstrates a commitment to excellence, achieving significant improvements in efficiency and client retention.
Overview
34
34
years of professional experience
Work History
Front End Back Up/Manager on Duty
The Kroger Co
Lanett, AL
05.2017 - Current
- Respond to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Initiate plans to improve customer relations, quality standards, and service efficiency.
- Handle employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provide exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Prepare deposits and loaded cash into self check out robots and cash registers
- Send money transfers via Western Union within United States and Abroad
- Sell money orders, cash checks, and perform necessary refunds with Spanish speaking clientele while maintaining calm and professional demeanor
- Attended health fair for Spanish speaking customers that included blood sugar screening, and nutritional counseling
- Designed and implemented form for use in my absence to assist Spanish speaking customers in sending money through Western Union. This form is currently being implemented in numerous Kroger stores across Alabama and Georgia
Medical Claims Specialist
Trubridge/CPSI
Lanett, AL
10.2015 - 05.2017
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Monitored outstanding accounts receivable balances for trends that could indicate payer issues or potential collection problems.
- Assisted in development of policies and procedures related to medical claims management, ensuring compliance with industry regulations.
- Developed strong relationships with healthcare providers to facilitate efficient information exchange regarding patient eligibility and benefits coverage.
- Maintained accurate patient records by diligently updating databases and following strict documentation guidelines.
- Expedited claim resolution times with proactive communication between patients, providers, and insurance companies.
- Submitted electronic/paper claims documentation for timely filing.
Animal Control Offier
City of Lanett
Lanett, AL
04.2004 - 08.2013
- Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within community for improved collaboration on shared goals.
- Investigated and gathered information regarding animal-related complaints.
Cashier
Kroger Company
Lanett, AL
06.2009 - 07.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card and check transactions to complete customer purchases.
Assistant Manager
Auto Zone Auto Parts
Lanett, AL
03.1991 - 02.2004
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Spencer High School
Columbus, GA06.1982
Some College (No Degree) -
Watterson College
Louisville, KYSkills
- Customer service focus
- Goal-Oriented
- Training and mentoring
- Financial Management
- Computer Skills
- Professional and Courteous
- Effective Communication
- Relationship Building
- Bilingual Customer Support
Languages
Spanish
Full Professional
Military Service
Occupational Specialty 51G Materials Quality Specialist
July 1984-April 1988
Performed testing on soils, asphalt and concrete as well as basic surviving skills
Timeline
Front End Back Up/Manager on Duty
The Kroger Co
05.2017 - Current
Medical Claims Specialist
Trubridge/CPSI
10.2015 - 05.2017
Cashier
Kroger Company
06.2009 - 07.2011
Animal Control Offier
City of Lanett
04.2004 - 08.2013
Assistant Manager
Auto Zone Auto Parts
03.1991 - 02.2004
High School Diploma -
Spencer High School
Some College (No Degree) -
Watterson College