Jordan Tier
Houston ,TX
Summary
Versatile leader with a proven track record at Kroger, enhancing customer satisfaction and team productivity through strategic planning and effective communication. Skilled in staff training and development, adept at leveraging technical knowledge and organizational skills to drive sales growth and resolve complex problems. Achieves results by fostering teamwork and adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager on Duty and Front End Supervisor
Kroger
11.2022 - Current
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Rigger
TNT
10.2021 - 10.2022
- Rigged cables and pipes in configurations to support loads and maintain crew safety.
- Determined correct rigging requirements for equipment based on job specifications and environmental conditions.
- Secured safety equipment and always used gear according to requirements.
- Rigged for heavy lifts according to blueprint requirements.
- Contributed to a positive work environment by fostering teamwork and consistently demonstrating a strong work ethic.
- Decreased potential hazards by promptly addressing any identified risks or issues related to rigging activities.
- Enhanced team productivity through clear communication with colleagues regarding job assignments and expectations.
- Assisted in the development of lift plans, considering factors such as load weights, rigging capacities, and crane positioning.
- Increased workplace safety by conducting regular rigging inspections and equipment maintenance.
Head Cashier
Home Depot
11.2020 - 06.2021
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Educated employees on register use, merchandising, and customer service.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Team Leader
Whataburger
10.2019 - 10.2020
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Frequently inspected production area to verify proper equipment operation.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Basic Rigger - Rigging
TNT Crane And Rigging Student Program
Houston, TX10.2022
Clear Falls High School
League City, TX05.2020
Skills
- Customer service focus
- Sales and Marketing
- Staff Training and Development
- Delegation capabilities
- Technical knowledge
- Staff Management
- Goal-Oriented
- Training and mentoring
- Strategic Planning
- Processes and procedures
- Complex Problem-Solving
- Decision-Making
- Team Leadership
- Task Delegation
Certification
•Basic rigging certification
•OSHA 10 hour certification
•NCCER basics/rigging and electrical
Timeline
Manager on Duty and Front End Supervisor
Kroger
11.2022 - Current
Rigger
TNT
10.2021 - 10.2022
Head Cashier
Home Depot
11.2020 - 06.2021
Team Leader
Whataburger
10.2019 - 10.2020
Basic Rigger - Rigging
TNT Crane And Rigging Student Program
Clear Falls High School