Cathya Rivera

Lead cross-functional partner implementation and revenue initiatives contributing to 20% of total company revenue within a matrixed enterprise environment.

• Lead end-to-end execution of strategic partner initiatives from planning through launch and performance stabilization.
• Develop detailed project plans, milestone tracking, and executive-level reporting to ensure alignment across Sales, Operations, and Leadership.
• Facilitate cross-functional collaboration to manage scope, timelines, dependencies, and risk mitigation strategies.
• Conduct structured monthly business reviews and readiness planning to drive performance outcomes.
• Manage multiple concurrent initiatives while ensuring adherence to governance standards and reporting frameworks.
• Identify process improvement opportunities and implement automation and AI-enabled efficiencies to improve scalability and partner experience.
• Serve as primary point of contact for key partner stakeholders, ensuring consistent communication and accountability.

Led employer-sponsored healthcare program implementations supporting self-funded employer health plans.

• Directed end-to-end healthcare program implementations from contract through operational launch and stabilization.
• Partnered with Clinical, Operations, Broker, and Employer stakeholders to align implementation scope, readiness milestones, and performance expectations.
• Developed implementation roadmaps, risk registers, and structured reporting cadence for employer groups and executive stakeholders.
• Conducted Go-Live readiness assessments and facilitated milestone reviews to ensure operational preparedness.
• Delivered executive-level reporting on utilization, ROI, financial impact, and client satisfaction metrics.
• Escalated and resolved implementation risks with solution-based recommendations to senior leadership.
• Led post-implementation reviews and integrated lessons learned into standardized processes.

Managed multiple concurrent programs and enterprise initiatives across corporate and nonprofit stakeholders.

• Led planning and execution of 20+ concurrent programs, managing schedules, resources, and stakeholder communications.
• Designed and launched a year-long employee health program with structured tracking, milestone reviews, and bi-weekly implementation cadence.
• Developed performance dashboards and KPI reporting to improve retention and engagement.
• Facilitated executive presentations and stakeholder alignment meetings.
• Improved program retention by 15% through structured follow-up and accountability frameworks.