Cathy Chavez Zavala
Los Angeles,CA
Summary
Dynamic and empathetic professional with a proven track record in student supervision and safety awareness, honed at LAUSD. Skilled in de-escalation techniques and bilingual communication, I excel in creating secure, inclusive environments. Demonstrated success in problem-solving and enhancing customer satisfaction at Zavala's Upholstery showcases my ability to adapt and thrive in diverse settings. Known for effective collaboration and adaptability, ensuring cohesive team dynamic and positive results.
Overview
5
5
years of professional experience
Work History
Campus Aide
LAUSD
05.2021 - Current
- Collaborated with the administration on emergency preparedness plans to ensure campus readiness for unexpected situations.
- Ensured campus safety by vigilantly patrolling school grounds and monitoring student activities.
- Established rapport with students by connecting on a personal level understanding their individual needs and backgrounds.
- Assisted students with disabilities navigating campus facilities, providing necessary support and ensuring equal access opportunities.
- Assisted in maintaining a positive learning environment by addressing behavioral issues promptly and effectively.
Customer Service Representative
Zavala's Upholstery
08.2019 - 04.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Public Service Community School
Los Angeles, CA06-2018
Skills
- Patience and Empathy
- Safety awareness
- Student Supervision
- Parent Communication
- De-Escalation Techniques
- Bilingual in Spanish
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Campus Aide
LAUSD
05.2021 - Current
Customer Service Representative
Zavala's Upholstery
08.2019 - 04.2021
High School Diploma -
Public Service Community School
Similar Profiles
Alyssa DI BenedettoAlyssa DI Benedetto
Preschool Teacher at LAUSDPreschool Teacher at LAUSD
Kendra CallisKendra Callis
Physical Education Teacher at LAUSDPhysical Education Teacher at LAUSD
Tamone BaileyTamone Bailey
Substitute Teacher at LAUSDSubstitute Teacher at LAUSD
Nica AraulloNica Araullo
Behavior Interventionist at LAUSDBehavior Interventionist at LAUSD
CAROLYN HOEHNERCAROLYN HOEHNER
Strategic Account Director, Client Success at BoomPop, Inc.Strategic Account Director, Client Success at BoomPop, Inc.