Cathyria Velez
New York,Ny
Summary
Skilled and creative bakery professional successful at producing consistent, high-quality work. Adept at meeting and exceeding customer's expectations and dedication to excellence. Proven mixing, baking and decorating skills.
Overview
18
18
years of professional experience
Work History
Residential Advisor
Temps Position
06.2023 - Current
- Enforced rules and regulations to maintain order and safety in residence hall.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all clients.
- Maintained communication with clients counselors, instructors and staff members to promote supportive environment.
- Participated in staff meetings and training to stay informed on policies and procedures.
- Established consistent relationships with clients to maintain professional boundaries.
- Provided referral services and connected students and clients with resources to facilitate access to support and meet individual needs.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Provided supervision for cafeteria, laundry and special activities of facility.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
Costumer Service Rep/ Bilingual Spanish
NYSOH
03.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Baker
Magnolias Bakery
05.2022 - 01.2023
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Produced consistently high-quality baked goods for customers.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Cleaned and maintained kitchen equipment and oven.
Baker
Butler
08.2021 - 11.2021
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Created appealing displays to showcase products in bakery.
- Replenished bakery items in display cases.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Pastry Sous Chef
The Smith
10.2017 - 03.2019
- Prepared menu board, promoting specialty items and confirming use of proper terms for all food items
- Scaled, mixed, and baked cakes, cookies, pastries, pies, bread, and other sweet and savory treats
- Identified staffing needs and helped recruit and train personnel
- Placed dough in pans, molds, or on sheets and baked in production ovens
- Carefully used industrial-sized mixing and baking equipment to produce large batches of baked goods.
Pastry Chef
Jacob Pickles
12.2015 - 02.2017
- Carefully used industrial-sized mixing and baking equipment to produce large batches of baked goods
- Combined measured ingredients in bowls of mixing, blending, and cooking machinery
- Maintained strict health and safety standards to protect the bakery's customers
- Selected and developed recipes as well as standardized production recipes to promote consistent quality
- Strategized color coordination and eye appeal of pastries, both hot and cold using in-house garnishes and toppings
- Prepared menu board, promoting specialty items and confirming use of proper terms for all food items
- Stored, rotated, and labeled perishable food items according to food safety guidelines.
Pastry Sous Chef
Blue smoke
12.2005 - 11.2014
- Scaled, mixed, and baked cakes, cookies, pastries, pies, bread, and other sweet and
Education
Culinary certification , Culinary Arts - undefined
Art institute of New York
New York, NyHigh School Diploma - Marketing
Esc. Juan ponce de Leon
San Juan, PRSkills
- Menu preparation Decorate products
- Frosting and decoration Bake dough
- Prepare orders Monitor quality
- Cake and Pastry Decoration
- Management
- Collaborative Relationships
- Kitchen Safety
- New Recipe Development
- Time Management
- Microsoft Word
- Call Center Operations
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Residential Advisor
Temps Position
06.2023 - Current
Costumer Service Rep/ Bilingual Spanish
NYSOH
03.2023 - Current
Baker
Magnolias Bakery
05.2022 - 01.2023
Baker
Butler
08.2021 - 11.2021
Pastry Sous Chef
The Smith
10.2017 - 03.2019
Pastry Chef
Jacob Pickles
12.2015 - 02.2017
Pastry Sous Chef
Blue smoke
12.2005 - 11.2014
Culinary certification , Culinary Arts - undefined
Art institute of New York
High School Diploma - Marketing
Esc. Juan ponce de Leon