Cathyrine McAuley
Bremerton,WA
Summary
Dedicated Executive Housekeeper with a proven record in staff management and operational efficiency. Expert in developing cleaning protocols and training new staff to enhance guest satisfaction and team performance.
Results-oriented Executive Housekeeping Manager with over 18 years of experience in maintaining high cleanliness standards. Skilled in staff training, problem-solving, and inventory management, contributing to improved guest experiences and team productivity.
Detail-oriented Executive Housekeeper known for optimizing housekeeping operations. Experienced in leading teams, enhancing communication, and implementing efficient cleaning protocols to drive guest satisfaction and operational efficiency.
Experienced with leading housekeeping teams to maintain exceptional cleanliness and guest satisfaction. Utilizes effective operational strategies to streamline processes and enhance productivity. Track record of implementing staff training programs to elevate service standards.
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
21
21
years of professional experience
Work History
Executive Housekeeper
Hyatt House Downtown Seattle
Seattle, WA
03.2024 - Current
- Supervised housekeeping staff, ensuring adherence to cleanliness and safety standards.
- Developed and implemented efficient cleaning protocols for guest rooms and common areas.
- Trained new team members on operational procedures and best practices in hospitality service.
- Conducted regular inspections of facilities to maintain quality assurance and compliance with brand standards.
- Coordinated inventory management for cleaning supplies and equipment to optimize resource utilization.
- Resolved guest concerns promptly, enhancing overall satisfaction through effective communication and problem-solving skills.
- Established a positive work environment, fostering teamwork and collaboration among housekeeping staff.
- Analyzed workflows to identify opportunities for process improvements, increasing efficiency in daily operations.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Improved employee retention rates through effective communication, feedback mechanisms, and recognition programs.
- Continuously updated knowledge of industry trends and best practices to ensure the hotel''s housekeeping services remained competitive in the market.
- Ensured strict adherence to safety guidelines by regularly reviewing procedures with staff members and conducting safety drills.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Rotated linens in storerooms and replenished when supplies ran low.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Streamlined weekly cleaning schedule for 36 employees.
Executive Housekeeping
Oxford Suites Silverdale
Silverdale, WA
05.2005 - 10.2023
- Led housekeeping team to maintain high standards of cleanliness and guest satisfaction.
- Implemented efficient cleaning schedules to optimize labor and resource allocation.
- Trained staff on best practices for maintaining hotel hygiene and safety protocols.
- Developed and enforced quality assurance procedures for housekeeping operations.
- Collaborated with other departments to enhance overall guest experience through cleanliness initiatives.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Maintained required records of work hours, budgets and payrolls.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Streamlined weekly cleaning schedule for 23 employees.
Assistant Housekeeping Manager
Courtyard by Marriott
Seattle, WA
04.2005 - 07.2009
- Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
- Trained and mentored staff on best practices for efficient room turnover and guest satisfaction.
- Implemented quality control measures to enhance service delivery and maintain high cleanliness scores.
- Collaborated with front desk and maintenance teams to resolve guest issues promptly.
- Developed schedules to optimize workforce efficiency while meeting departmental goals.
- Conducted regular inspections of rooms and public areas, identifying areas for improvement.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
Education
High School Diploma -
University of Cebu Philippines
Philippines05.1999
Associate Degree -
Mary Esther Community College
Florida05.2002
Skills
- Task delegation
- Inventory control
- Staff scheduling
- Health and safety regulations
- Housekeeping
- Staff training and development
- Chemical handling
- Staff management
- Scheduling expertise
- Laundry oversight
- Organized leadership
- Housekeeping management
- Laundry operations
- Room inspection
- Time management
- Teamwork
- Multitasking and prioritizing
- Customer service
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Effective communication
- Active listening
- Verbal and written communication
- Team support and collaboration
- Guest service and support
- Detail-oriented
- Deep cleaning protocols
- Guest services
- Relationship building
- Cleaning bathrooms
Timeline
Executive Housekeeper
Hyatt House Downtown Seattle
03.2024 - Current
Executive Housekeeping
Oxford Suites Silverdale
05.2005 - 10.2023
Assistant Housekeeping Manager
Courtyard by Marriott
04.2005 - 07.2009
Associate Degree -
Mary Esther Community College
High School Diploma -
University of Cebu Philippines