CATIA WASHINGTON
Hackensack,NJ
Summary
Pursued a fulfilling role to utilize strong interpersonal, organizational, and customer service skills in case management.
Overview
12
12
years of professional experience
Work History
Judicial Clerk 3
New Jersey Courts
Hackensack, NJ
01.2024 - Current
- Assisted teams in adapting to hybrid work environments by providing necessary resources and support. Facilitated communication between remote and in-office staff to enhance collaboration. Supported the implementation of tools that streamline workflows in a hybrid setting.
- Executed comprehensive legal research for intricate cases, ensuring informed judicial decisions.
- Assisted in preparation for oral arguments by summarizing case facts and identifying key legal issues.
- Ensured compliance with ethical standards within the courtroom by monitoring proceedings and reporting any concerns to the judge.
- Managed sensitive information with discretion, upholding confidentiality requirements and protecting the integrity of the judicial process.
- Managed court sessions, maintaining attendant records for court proceedings.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Reviewed case filings for compliance with procedural rules, ensuring integrity of the judicial process.
Remote Coverage Determination Representative II
CVS Pharmacy
Hackensack, NJ
08.2023 - 01.2024
- Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Remote Prior Authorization Intake Coordinator
Cohere Health
Boston, MA
10.2022 - 12.2022
- Provided exceptional customer service during interactions with clients, addressing inquiries promptly and effectively to maintain a positive reputation for the company.
- Built lasting relationships with customers through attentive service and follow-up communication on purchases or promotions.
- Increased event bookings by establishing strong relationships with clients and delivering exceptional customer service.
- Established a loyal customer base by consistently delivering high-quality products and exceptional service over time.
Remote Customer Service Rep/Data
United Healthcare Group
Hackensack, NJ
03.2022 - 07.2022
- Cultivated a reputation for consistently delivering exceptional service, resulting in increased referrals from satisfied customers.
- Delivered exceptional customer service by facilitating clear communication and providing timely updates during repair consultations.
- Enhanced team performance by delivering constructive feedback and guidance to customer service representatives.
- Developed comprehensive knowledge of product offerings to provide informed support to customers.
Remote Contact Tracer
STAFFING ETC
Lanham, MD
11.2020 - 05.2021
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Performed record keeping by logging client information within secure contact-tracing software
COURT ATTENDANT
CITY OF NEWARK MUNICIPAL COURT
Newark, NJ
01.2020 - 01.2021
- Managed daily court operations, ensuring compliance with legal procedures and policies.
- Facilitated communication between judges, attorneys, and the public to streamline case management.
- Assisted in preparing courtrooms for hearings, maintaining a professional environment for all participants.
- Collaborated with law enforcement to ensure security protocols were followed during court sessions.
City Carrier Assistant
United States Postal Service, USPS
Rahway, NJ
01.2015 - 09.2019
- Delivered mail efficiently to residential and commercial routes, ensuring timely service.
- Operated postal delivery vehicles while adhering to safety regulations and guidelines.
- Assisted in sorting incoming mail and packages to optimize delivery processes.
- Maintained accurate records of deliveries and collected payments as required.
VISITOR ASSISTANT
NATIONAL PARK SERVICES
New York, NY
06.2014 - 12.2014
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Developed engaging and informative scripts, guiding tour members through attractions.
Call Center Dispatcher
Transcare EMS
Brooklyn, NY
11.2013 - 06.2014
- Coordinated emergency response efforts by dispatching ambulances to critical locations efficiently.
- Utilized computer-aided dispatch systems to track and manage resources in real-time.
- Monitored communication channels to ensure accurate information relay among field personnel.
- Assisted in training new dispatchers on operational procedures and software usage.
Education
No Degree - 911 Emergency
National Emergency Communications Institute
Bloomfield, NJHigh School Diploma -
Bishop Loughlin Memorial High School
Brooklyn, NY6 2010
Bachelor of Arts - Present
Southern New Hampshire University
Hooksett, NHSkills
Applied analytical skills to evaluate complex problems and develop effective solutions
Facilitated clear communication among team members through verbal and written methods Supported documentation efforts to enhance project clarity Assisted in conveying information effectively to stakeholders
Oversaw comprehensive records management processes to ensure data integrity and accessibility
Assisted clients with inquiries and service requests Supported team members in resolving customer issues Facilitated communication between clients and service departments
Oversaw court process management and execution
Oversaw comprehensive docket management processes to ensure timely case progression
Analyzed and evaluated public policy initiatives to inform strategic decision-making
Cultivated strong interpersonal skills to foster effective communication and collaboration
Collaborated effectively with team members to achieve common goals
Education
true
Timeline
Judicial Clerk 3
New Jersey Courts
01.2024 - Current
Remote Coverage Determination Representative II
CVS Pharmacy
08.2023 - 01.2024
Remote Prior Authorization Intake Coordinator
Cohere Health
10.2022 - 12.2022
Remote Customer Service Rep/Data
United Healthcare Group
03.2022 - 07.2022
Remote Contact Tracer
STAFFING ETC
11.2020 - 05.2021
COURT ATTENDANT
CITY OF NEWARK MUNICIPAL COURT
01.2020 - 01.2021
City Carrier Assistant
United States Postal Service, USPS
01.2015 - 09.2019
VISITOR ASSISTANT
NATIONAL PARK SERVICES
06.2014 - 12.2014
Call Center Dispatcher
Transcare EMS
11.2013 - 06.2014
No Degree - 911 Emergency
National Emergency Communications Institute
High School Diploma -
Bishop Loughlin Memorial High School
Bachelor of Arts - Present
Southern New Hampshire University