Catie Cooper
North Royalton,OH
Summary
Logistics specialist with expertise in cryogenic supply chain operations, focused on safe handling and distribution of temperature-sensitive industrial gases. Optimizes routing and enhances operational efficiency while managing disruptions in regulated environments. Leverages analytical problem-solving and cross-functional collaboration to reduce costs and improve service reliability.
Overview
15
15
years of professional experience
Work History
Logistics Planning Analyst
Airgas (An Air Liquide Company)
Independence, Ohio
05.2023 - Current
- Optimize delivery routes and scheduling to improve efficiency, reduce costs, and maintain uninterrupted supply to critical customers
- Monitored inventory levels and forecasted demand to prevent shortages and ensure continuous production
- Partnered with sales teams to improve demand forecasting and production planning
- Coordinate cryogenic logistics operations, ensuring the safe and compliant transport of liquefied gases (e.g., oxygen, nitrogen, argon) under strict temperature and pressure requirements
- Implemented contingency plans to address supply chain disruptions, minimizing operational impact
- Developed strategies to mitigate supply chain disruptions, maintaining service continuity across logistics operations
- Collaborated with operations, drivers, and sales teams to align logistics planning with customer demand and resource capacity
- Optimized inbound logistics operations, improving delivery reliability while maintaining strict safety standards
Lead Customer Service Agent
New York Life Insurance Co
Cleveland, Ohio
03.2011 - 05.2023
- Deliver high-level customer support by resolving complex service and policy inquiries with accuracy and professionalism
- Recognized as top-performing representative; handled escalations and retained customers
- Manage high-volume workflows while maintaining service quality and compliance standards
- Supported onboarding and training initiatives to enhance team efficiency and consistency
- Maintained accurate records in CRM systems to ensure compliance and facilitate service quality
Education
High School Diploma -
Saint Joseph Academy
Cleveland, OH05-2005
Skills
- Data analysis techniques
- Strategic planning
- Attention to detail
- Issue resolution
- Problem resolution
- Effective communication
- Collaboration
- Customer service orientation
- Decision-making
- Analytical thinking
- Training & Development
- Relationship building
- Conflict resolution
Timeline
Logistics Planning Analyst
Airgas (An Air Liquide Company)
05.2023 - Current
Lead Customer Service Agent
New York Life Insurance Co
03.2011 - 05.2023
High School Diploma -
Saint Joseph Academy