Catie Edwards
Cleveland,TN
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salon Owner
Southern Glow Beauty Bar
05.2023 - Current
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Maintained daily, monthly, and quarterly records of costs and revenue.
My roles include hiring and training staff, promoting high levels of customer service, advertising their services, and ordering and selling hair or beauty products.
Licensed Esthetician
Chosen feather salon
06.2019 - 05.2023
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Educated patients on treatment options.
Office Administrative Assistant
TRI-CON
10.2017 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Office Administrative Assistant
Cleveland Head And Neck Clinic
02.2013 - 10.2017
- Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
- Managed complex schedules for conference room bookings ensuring that everyone had access to necessary resources for meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Clothing Sales Associate
TJ Maxx, TJX Companies
11.2011 - 02.2017
- Maintained clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Greeted customers, identified needs and provided product advice.
- Processed incoming stock and documented product information to manage inventory levels.
Education
Esthetician - Master Aesthetician
BRILLARE BEAUTY INSTITUTE
Cleveland, TN05.2019
High School Diploma -
Goal Academy
Cleveland, TN12.2011
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office Suite
- Database entry
- Excel spreadsheets
- Spreadsheets
Certification
Driver's License
Timeline
Salon Owner
Southern Glow Beauty Bar
05.2023 - Current
Licensed Esthetician
Chosen feather salon
06.2019 - 05.2023
Office Administrative Assistant
TRI-CON
10.2017 - 06.2019
Office Administrative Assistant
Cleveland Head And Neck Clinic
02.2013 - 10.2017
Clothing Sales Associate
TJ Maxx, TJX Companies
11.2011 - 02.2017
Esthetician - Master Aesthetician
BRILLARE BEAUTY INSTITUTE
High School Diploma -
Goal Academy