Catie Hanks
Antioch,23
Summary
Work well with others. knowledge of instructions fast learner
Overview
15
15
years of professional experience
Work History
Receptionist
Antioch Animal Hospital
Antioch, IL
02.2007 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- prescription refilles over phone or in person. consult on fle and tick product.
- work with lake county animal control with lost or give tags. find missing tags. consult on rabies observations per animal. Spay and neuter program applications.
- handle conflicts and customer complaints
- approve or decline prescriptions on our on line pharmacy.
- daily balance sheets.
- food orders with science diet or royle canine.
- unload food food stock and contact customers.
- boarding dogs and cats setting up for length of stay
- ashes return log with st. francis crematorial
- Enter microchip numbers
Education
High School Diploma -
Antioch Community High School
Antioch, Il05.1988
Skills
- Greeting and Seating Clients
- Call Answering and Routing
- Data Entry and Database Software
- Data Research and Analysis
- Visitor and Customer Relations
- Computer Proficiency
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Telephone Answering
- Security Awareness
- Making Appointments
- Business Operations Understanding
- Correspondence and Office Documents
- Animal Restraining
- Operating Telephones
- Multi-Line Telephone Skills
- Confirming Transactions
- Reminder Calls
- Exam Room Preparation
- Billing and Payment Processing
- Legal Document Preparation
- Administrative and Clerical Support
- Business Correspondence
- Mail Preparation and Sorting
- Appointment Booking
- Appointment Confirmation
- Visitor Monitoring
- Patient Information Collection
- Impression Taking
- Organization and Efficiency
- Animal Vaccinations
- Telephone Reception
- Word Processing
- Updating Client Data
- Filing and Smoothing
- Correspondence Typing
Timeline
Receptionist
Antioch Animal Hospital
02.2007 - Current
High School Diploma -
Antioch Community High School