CATIEL THYNE
Business Administration in Hotel & Tourism
Hallandale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
CRUISE VACATION MANAGER
Celebrity Cruises Lines
MIAMI, FL
01.2007 - 01.2020
- Addressed guests inquiries and resolved issues and complaints regarding their future cruise.
- Suggested various operational strategies to increase productivity.
- Led regular team meetings to communicate current business trends and relevant updates.
- Conducted regular performance appraisals for all team members.
- Resolved conflicts between team members in a timely manner.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Prepared and sent proposals to prospective clients.
- Developed and implemented marketing plans for new products.
- Managed creation of marketing materials, collateral and sales support tools.
Hotel Front Desk Supervisor
BRIGHT COMPANY
MIAMI, FL
03.2023 - Current
- Reviewed guest feedback forms to identify areas needing improvement.
- Built and maintained productive relationships with employees.
- Responded to and resolved guest issues or complaints.
- Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process.
- Monitored front desk staff to ensure they met customer service standards.
- Answered inquiries over the phone and managed calls by routing to proper extensions or taking messages.
Education
Bachelor of Science - BUSINESS ADMINISTRATION IN HOTEL & TOURISM
BLUEFIELDS INDIAN AND CARIBBEAN UNIVERSITY (BICU)
BLUEFIELDS, NICARAGUA06-2005
Skills
- Operations Management
- Expense Tracking
- Staff Development
- Strategic Planning
- Performance Evaluations
- Team Leadership
- Complex Problem-Solving
- Verbal and Written Communication
Languages
SPANISH
Native/ Bilingual
Accomplishments
- Employee of the Month| Bright Company
- Quarterly Employee Of The Month| Fairfield Inn & Suites Hotel
Timeline
Hotel Front Desk Supervisor
BRIGHT COMPANY
03.2023 - Current
CRUISE VACATION MANAGER
Celebrity Cruises Lines
01.2007 - 01.2020
Bachelor of Science - BUSINESS ADMINISTRATION IN HOTEL & TOURISM
BLUEFIELDS INDIAN AND CARIBBEAN UNIVERSITY (BICU)
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