CATINA COLEMAN-MICHEL
Summary
Healthcare administrative professional with a background in office management, department support, and HR coordination. Handles onboarding, payroll, patient records, scheduling, and communication across patients, providers, clinical staff, and leadership while supporting accurate EPIC documentation and smooth day-to-day operations.
Overview
34
34
years of professional experience
Work History
OFFICE MANAGER
PENN MEDICINE-PRINCETON HEALTH (PRINCETON HOUSE)
Eatontown, NJ
03.2025 - Current
- Conduct interviews, hiring, onboarding, and offboarding for administrative staff at Princeton House Behavioral Health Outpatient Site.
- Perform various administrative tasks such as fiscal management using Penn's FSM system, payroll processing using the e-star system, scheduling medical provider medication checks, admission, and discharge tasks, filing, faxing patient documents, and answering phones.
- Provided administrative support to patients, medical providers, clinical staff, and management to enhance communication and operational efficiency.
- Delivered exceptional customer service while interacting with medical providers, patients, families, vendors, and staff members, fostering positive relationships and trust.
- Organize patient records and medical charts efficiently to ensure the accuracy of data in EPIC (PennChart), Penn Medicine's database (SQL).
- Use computer and job-related software to compile and record medical charts, correspondence, and reports.
- Exhibited strong problem-solving abilities to effectively address and resolve challenging situations that arose during shifts.
DEPARTMENT SECRETARY
PENN MEDICINE-PRINCETON HEALTH (PRINCETON HOUSE)
Hamilton, NJ
05.2024 - 03.2025
- Supported patients, families, medical providers, and clinical staff through effective administrative assistance.
- Managed administrative tasks such as greeting patients and visitors, conducting patient evaluations, and maintaining accurate medical records.
- Update patient profiles in both EPIC (PennChart) and Princeton House Database (SQL) to ensure the most up-to-date medical information is accurate and available for clinical review.
- Conducted daily medication checks for healthcare providers to ensure accuracy and compliance.
UNIT SECRETARY
PENN MEDICINE-PRINCETON HEALTH (PRINCETON HOUSE-INPATIENT)
Princeton, NJ
03.2023 - 05.2024
- Greet patients, law enforcement, and medical personnel; answered phones, responded to inquiries, and directed individuals to appropriate staff, enhancing communication and customer service.
- Relayed vital information between healthcare staff, patients, and families, facilitating effective communication and ensuring continuity of care within the unit.
- Patient Chart Management- maintain accurate and up-to-date patient files, including medical history, test results, treatment plans, and medication history.
- Schedule patient appointments for medical testing and procedures.
- Managed admissions and discharge paperwork, faxed AVS paperwork to outpatient facilities, and filed documents.
SENIOR EXECUTIVE ADMINISTRATIVE ASSOCIATE
VENARUM MEDICAL/TRACTUS VASCULAR
Eatontown, NJ
02.2020 - 01.2023
- Oversaw daily human resources operations, including staff interviews, onboarding, offboarding, payroll processes, expense accounts, vendor and company accounts, and purchase orders for vendors, while maintaining company records and certifications to comply with local, state, and FDA regulations; coordinated executive travel and provided administrative support for CEO/CTO and engineering team
- Managed calendar schedules for staff, scheduling appointments and coordinating events to optimize time management and team collaboration.
- Worked under a hybrid schedule that combined both remote and in-office work environments.
PHARMACY TECHNICIAN
WALGREENS/BOOTS ALLIANCE
Warren, NJ
07.2022 - 05.2024
- Accepted written prescriptions, refill requests, and transfer requests from patients, evaluated and verified information for completeness and accuracy.
- Processed prescriptions using Walgreens pharmacy systems and verified patient profiles.
- Assisted pharmacists with medication preparation and prescription filling tasks.
- Handled insurance claims, prior authorizations, and coverage troubleshooting.
BOOKKEEPER/CUSTOMER SERVICE
SAKER SHOPRITE STORES
South Plainfield, NJ
09.2017 - 07.2022
- Processed store invoices and matched vendor statements for supermarket bookkeeping.
- Reconciled daily cash reports with register totals and bank records.
- Recorded accounts payable entries for grocery department expenses.
- Oversaw lanes to uphold financial accountability and compliance.
OFFICE OF EARLY CHILDHOOD – FAMILY OUTREACH WORKER
PLAINFIELD BOARD OF EDUCATION
Plainfield, NJ
03.2014 - 08.2019
- Handled a case load of forty-five (45) children and families ages 3-5, including home visits, center visits, parent meetings, and child study team meetings. Completed weekly progress notes and monthly reports for each student and family, documenting employment, housing, financial assistance, medical referrals, and intervention services to track progress and ensure necessary support. Compiled weekly financial reports to ensure program funding oversight. Conducted CARI background checks and audited staff HR files, ensuring compliance and maintaining current staff credentials and documents.
- Contacted families regularly to promote student attendance and enhance school engagement.
- Coordinated outreach efforts with teachers, counselors, and school administrators to facilitate collaboration.
- Referred families to appropriate district and community support services for additional assistance.
DIRECTOR OF COMMUNITY LIVING
STATE OF NJ DIVISION OF DEVELOPMENTAL DISABILITIES
Raritan, NJ
04.1995 - 06.2011
- Oversaw thirteen group homes and two respite homes for developmentally disabled adults to maintain compliance with agency policies and procedures and state regulations.
- Managed community living services for developmental disability program participants.
- Coordinated individualized supports with direct care staff and family members.
- Monitored daily residential routines for safety, health, and personal care.
- Maintained H/R records and coordinated staff training to comply with state and agency requirements.
CHILD PROTECTIVE SERVICES INVESTIGATOR
NJ DIVISION OF YOUTH & FAMILY SERVICES
Plainfield, NJ
08.1992 - 08.1995
- Investigated child abuse and neglect referrals for NJ Division of Youth and Family Services
- Conducted investigations of alleged child abuse, neglect, and endangerment, performed youth welfare checks, and responded to crisis case calls from anonymous hotlines to ensure child safety.
- Interviewed children, parents, and collateral contacts during protective services investigations
- Conducted home visits to assess child safety and living conditions
Education
BACHELOR OF SCIENCE - MANAGEMENT
UNIVERSITY OF PHOENIX
11-2026
CERTIFICATE - HUMAN RESOURCE MANAGEMENT
UNIVERSITY OF PHOENIX
02-2026
CREDENTIAL - NEW JERSEY FAMILY DEVELOPMENT
RUTGERS SCHOOL OF SOCIAL WORK
NEW BRUNSWICK, NJ10-2015
CERTIFICATE - ACCOUNTING TECHNICIAN
UNION COUNTY COLLEGE
ELIZABETH, NJ05-2012
Skills
- Office Administration
- Executive Leadership
- Human Resource Management
- Notary Public
- Pharmacy
- CPR/FA
- Computer Skills
- Accounting: QuickBooks, Payroll/Timekeeping
Special Recognition
2006 State of New Jersey Leadership Award
Timeline
OFFICE MANAGER
PENN MEDICINE-PRINCETON HEALTH (PRINCETON HOUSE)
03.2025 - Current
DEPARTMENT SECRETARY
PENN MEDICINE-PRINCETON HEALTH (PRINCETON HOUSE)
05.2024 - 03.2025
UNIT SECRETARY
PENN MEDICINE-PRINCETON HEALTH (PRINCETON HOUSE-INPATIENT)
03.2023 - 05.2024
PHARMACY TECHNICIAN
WALGREENS/BOOTS ALLIANCE
07.2022 - 05.2024
SENIOR EXECUTIVE ADMINISTRATIVE ASSOCIATE
VENARUM MEDICAL/TRACTUS VASCULAR
02.2020 - 01.2023
BOOKKEEPER/CUSTOMER SERVICE
SAKER SHOPRITE STORES
09.2017 - 07.2022
OFFICE OF EARLY CHILDHOOD – FAMILY OUTREACH WORKER
PLAINFIELD BOARD OF EDUCATION
03.2014 - 08.2019
DIRECTOR OF COMMUNITY LIVING
STATE OF NJ DIVISION OF DEVELOPMENTAL DISABILITIES
04.1995 - 06.2011
CHILD PROTECTIVE SERVICES INVESTIGATOR
NJ DIVISION OF YOUTH & FAMILY SERVICES
08.1992 - 08.1995
BACHELOR OF SCIENCE - MANAGEMENT
UNIVERSITY OF PHOENIX
CERTIFICATE - HUMAN RESOURCE MANAGEMENT
UNIVERSITY OF PHOENIX
CREDENTIAL - NEW JERSEY FAMILY DEVELOPMENT
RUTGERS SCHOOL OF SOCIAL WORK
CERTIFICATE - ACCOUNTING TECHNICIAN
UNION COUNTY COLLEGE