Catina Kendall
Fort Wayne,IN
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
25
25
years of professional experience
Work History
Assistant Manager
CAP N Cork
Fort Wayne, Indiana
07.2021 - Current
- Oversaw daily operations to ensure compliance with company standards.
- Managed staff schedules to optimize team performance and service efficiency.
- Coordinated inventory management to maintain optimal stock levels and availability.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
General Manager
Speedway Gas Station
Fort Wayne, Indiana
03.2017 - 06.2021
- Trained new employees on customer service and operational procedures effectively.
- Managed vendor relationships to ensure timely product availability and pricing alignment.
- Managing financial transactions such as deposits, refunds, credits.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Maintaining accurate records of fuel and other store inventory levels.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Approving purchase orders for supplies required by the gas station's operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Handled customer complaints in a professional manner while resolving issues promptly.
General Manager
Snip N Clip Pet Grooming
Auburn, Indiana
10.2000 - 10.2015
- Developed training programs for new groomers to enhance skills and efficiency.
- Managed scheduling and workflow to optimize grooming appointments and client satisfaction.
- Collaborated with pet owners to understand grooming needs and preferences effectively.
- Resolved customer complaints promptly to maintain positive relationships with clients.
- Performed regular maintenance checks on equipment used by groomers such as clippers, scissors, tables.
- Supervised a team of groomers, providing guidance and feedback when needed.
- Ordered supplies necessary for the daily operation of the salon such as shampoo, conditioner, brushes.
- Worked closely with veterinary staff to provide additional medical treatments if needed.
- Ensured compliance with all health codes related to animal care and safety regulations.
- Scheduled appointments for customers and provided estimates for services rendered.
- Processed invoices and expense reports for accurate financial record-keeping.
- Assisted in preparing monthly financial statements and reconciliations.
- Coordinated communication between departments regarding billing inquiries and account discrepancies.
- Maintained organized digital files for easy access to financial documents and records.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Reconciled bank accounts on a regular basis.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Prepared daily cash flow statements for management review.
- Assisted with payroll processing by entering employee hours into the system.
Education
High School Diploma -
South Side High School
Fort Wayne, IN06-1991
Skills
- Staff management
- Inventory control
- Customer service
- Vendor relations
- Employee training
- Scheduling optimization
- Problem solving
- Conflict resolution
- Scheduling and planning
- Retail operations
- Inventory management
- Budget management
- Team leadership
- Cash handling
References
References available upon request.
Timeline
Assistant Manager
CAP N Cork
07.2021 - Current
General Manager
Speedway Gas Station
03.2017 - 06.2021
General Manager
Snip N Clip Pet Grooming
10.2000 - 10.2015
High School Diploma -
South Side High School