Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catlene Willmott

Marion,IA

Summary

I am a responsible, fast-learning individual, who is always willing to learn new things. I excel in a fast pace environment, and will go the extra mile to make sure a job is done accurately. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

19
19
years of professional experience

Work History

Phone Scheduler

Hands Up Communications
Cedar Rapids, IA
12.2023 - Current
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Provided guidance and advice on best practices related to scheduling initiatives.
  • Created, updated, and monitored project schedules for multiple departments.
  • Performed data entry into computer systems for tracking purposes.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Coordinated with other departments regarding resources needed for specific projects.
  • Worked closely with project managers to prioritize tasks according to importance and urgency levels.
  • Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
  • Maintained accurate records of all tasks completed by the team.
  • Scheduled and confirmed appointments.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Answered phones and routed voicemails to respective employees.

Phone Scheduling

Unity Point Heath Cardiology
Cedar Rapids, IA
07.2023 - 12.2023
  • Scheduled appointments for patients via phone and in person.
  • Assisted with referrals.
  • Maintained confidentiality of records relating to clients' treatment
  • Communicated with patients to resolve inquiries and schedule appointments.
  • Educated patients about procedures and physician's instructions.
  • Registered patients and scheduled appointments.
  • Identified operational improvements to drive efficiency and quality of care.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Protected patients by observing strict HIPAA guidelines.

Student Support Specialist

Linn-Mar Community School District
Marion, IA
08.2022 - 05.2023
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Advocated for needs of the students with disabilities.
  • Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
  • Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
  • Collaborated with general education teachers to include students in classroom activities.
  • Developed interesting and interactive learning methods tailored to help students with individual needs.
  • Established and maintained dynamic working relationships with students and parents to support classroom objectives.
  • Solved student behavioral issues according to building expectations and codes of conduct.
  • Incorporated interactive visual aids into student lesson plans to support learning objectives.
  • Assisted with classroom observations to identify developmental delays and behavioral issues.

Patient Services Coordinator

Mercy Care Internist Associates of Iowa
Cedar Rapids, IA
11.2021 - 08.2022
  • Organized and maintained patient charts with proper classification and filing systems.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Answered over thirty telephone calls per day to schedule appointments and answer patient questions.

Medical Receptionist

Ob-Gyn Associates P.C.
Cedar Rapids, IA
06.2018 - 01.2021
  • Set up appointments for physician visits and procedures using calendar software.
  • Took messages from patients and relayed to the appropriate staff.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Processed patient payments and scanned identification and insurance cards.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Informed patients of financial responsibilities prior to rendering services.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

Volunteer Firefighter

Center Point Fire Department
Center Point, Iowa
07.2005 - 09.2019
  • Extinguished flames and embers to suppress fires, using shovels and engine- or hand-driven water or chemical pumps.
  • Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
  • Prepared records and reports of company responses to fires or other emergencies.
  • Met with members of the community to provide information on ways to prevent fires and to offer fire safety tips.
  • Answered emergency situations quickly, assessed conditions to contain fires and assist victims.
  • Laid hose lines, operated nozzles, pumps, and hydrants and utilized fire extinguishers and operated hydraulic, pneumatic, manual and power tools.
  • Provided emergency treatment and medical care to people injured in accidents and fires.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance work in upkeep of fire department property.
  • Responded to scenes of accidents or acute illness for which emergency medical care has been requested.
  • Inspected schools, theaters, offices and various other buildings to check for proper fire precautionary measures.
  • Ensured that hoses were laid out and properly connected to fire hydrants for fire suppression.

Customer Service Representative

Transamerica Retirement Solutions
Cedar Rapids, IA
03.2018 - 05.2018
  • Gathered information from customers and asked open-ended questions to understand needs and address quickly.
  • Worked with external customer service representatives to address customer needs.
  • Evaluated retirement benefits for each caller to determine service needs and address concerns.
  • Collaborated with managers and other team members to solve difficult or complex customer issues.

Certified Nursing Assistant

Physicians Clinic of Iowa
Cedar Rapids, IA
07.2017 - 01.2018
  • Delivered an exceptional level of service to each patient by listening to concerns, answering questions, and reporting everything to the patients physician. 
  • Assist with the provider and nursing staff during clinic time.  
  •  Assist physicians with some procedures
  •  Room patients and document all patient information appropriately in EMR.
  •  Will assist at check-out desk as needed
  • Order supplies, stock rooms, clean scopes, etc.

Education

Certified Nursing Assitant

Kirkwood Community College
Cedar Rapids, IA
2017

Skills

  • Quick problem solver
  • Detail-oriented
  • Calm and level-headed under duress
  • Fast learner
  • CPR Certified
  • Microsoft

Timeline

Phone Scheduler

Hands Up Communications
12.2023 - Current

Phone Scheduling

Unity Point Heath Cardiology
07.2023 - 12.2023

Student Support Specialist

Linn-Mar Community School District
08.2022 - 05.2023

Patient Services Coordinator

Mercy Care Internist Associates of Iowa
11.2021 - 08.2022

Medical Receptionist

Ob-Gyn Associates P.C.
06.2018 - 01.2021

Customer Service Representative

Transamerica Retirement Solutions
03.2018 - 05.2018

Certified Nursing Assistant

Physicians Clinic of Iowa
07.2017 - 01.2018

Volunteer Firefighter

Center Point Fire Department
07.2005 - 09.2019

Certified Nursing Assitant

Kirkwood Community College

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Catlene Willmott