Timber Hawkins
Phoenix, Eufaula ,AZ, OK
Summary
Detail-oriented administrative professional with 5 years of experience in healthcare scheduling, customer service, and e-commerce. Skilled in high-volume call management, patient coordination, and inventory accuracy. Proven ability to streamline operations, enhance client satisfaction, and exceed productivity benchmarks. Adaptable, organized, and ready to bring value to a dynamic team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phone Scheduler
Platinum Dermatology Partners
Phoenix, AZ
05.2023 - 04.2024
- Averaged 65-70 calls per day with less than 5% percent drop rate.
- Created patient charts from referrals and scheduled 15-40 new patients daily.
- Verified and corrected online appointments; trained in PUVA, allergy, and cosmetics scheduling.
Inventory Specialist
WIS International Inventory Service
Phoenix, AZ
09.2022 - 07.2023
- Surpassed productivity benchmarks with 15%-20% higher inventory processing rates.
- Maintained 95% or above accuracy in data entry across multiple pharmacies and stores.
- Processed 350-400 pharmaceutical items and 900-1,200 on others.
- Adapted to a dynamic schedule by traveling to various pharmacy locations and worked various shifts, demonstrating strong flexibility and reliability.
E-Commerce Lead
United Beauty Supply
Phoenix, AZ
11.2021 - 08.2022
- Personally processed 30-40% of daily nationwide orders with a 3-member fulfillment team.
- Packaged and shipped orders with improved efficiency, reducing client wait times by half.
- Communicated clearly with customers on partial orders, retaining 75% of sales impacted by out-of-stock items.
- Flagged and cleared orders through fraud-prevention systems, reducing return volume.
Phone Scheduler
Paradise Valley Family Medicine
Phoenix, AZ
07.2020 - 09.2021
- Scheduled consultations, procedures, and follow-up appointments to optimize providers schedules.
- Conducted confirmation calls to secure 75-80% of upcoming patients visits.
- Relayed critical patient information to medical assistants and physicians, improving visits efficiency and preparedness.
- Ensured compliance with established policies and procedures related to scheduling activities.
Call Center Sales Agent
Empereon-Constar
Phoenix, AZ
08.2019 - 06.2020
- Consulted with prospective clients to identify beneficial services and create customized plans.
- Provided ongoing support tp current customers, retaining 78% of daily accounts.
- Promoted upgrades and special offers, increasing the value of each customer interaction.
- Identified opportunities to cross-sell products or services during customer interactions.
Birthday Party Hostess
Enchanted Island Amusement Park
Phoenix, AZ
02.2018 - 06.2019
- Managed 6-8 birthday parties and 1-3 large scale events every weekend.
- Coordinated party logistics and ensured cleanliness, organization, and safety before and during events.
- Delivered memorable experiences for children and families, contributing to strong weekend revenue.
- Resolved any issues that may have arisen during the course of the celebration.
Education
Bachelor - Criminal Justice
Southern New Hampshire University
Hooksett, NH01-2028
High School Diploma -
Humanities And Science
Phoenix, AZ02-2021
Skills
- Medical scheduling and reception
- Customer service and conflict resolution
- Phone etiquette and communication
- Inventory management and —commerce
- Data entry and accuracy
- Sales and upselling
- MS Excel, POS systems, digital records
- Multitasking and time management
Certification
- Notary Public- Arizona (Valid: 2022-2026)
- Food Handlers Certification (Valid: 2024-2027)
Timeline
Phone Scheduler
Platinum Dermatology Partners
05.2023 - 04.2024
Inventory Specialist
WIS International Inventory Service
09.2022 - 07.2023
E-Commerce Lead
United Beauty Supply
11.2021 - 08.2022
Phone Scheduler
Paradise Valley Family Medicine
07.2020 - 09.2021
Call Center Sales Agent
Empereon-Constar
08.2019 - 06.2020
Birthday Party Hostess
Enchanted Island Amusement Park
02.2018 - 06.2019
Bachelor - Criminal Justice
Southern New Hampshire University
High School Diploma -
Humanities And Science
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