Catrenia Schwartz
Lisbon
Summary
Dynamic Shift Manager at Charter Foods North with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and relationship building, I successfully implemented process improvements that elevated service quality. Committed to fostering a positive work environment while ensuring safety compliance and effective training for staff.
Overview
10
10
years of professional experience
Work History
Shift Manager
Charter Foods North
Canfield, OH
11.2023 - Current
- Oversaw daily operations to guarantee efficient workflow and compliance with safety standards.
- Facilitated training and mentorship for new staff on operational procedures and best practices.
- Oversaw inventory management and coordinated restocking initiatives to ensure optimal stock levels.
- Executed process improvements to optimize service efficiency and elevate customer satisfaction.
- Addressed and resolved customer complaints swiftly, enhancing dining experience and fostering loyalty.
- Resolved escalated customer issues, showcasing advanced problem-solving abilities and commitment to company values.
- Partnered with management to formulate strategies enhancing sales performance and operational efficiency.
- Fostered a positive work environment by facilitating open communication and providing constructive feedback.
- Mastered all store positions, consistently providing support to front-line staff.
Title Curative Specialist
ServiceLink FNF
Coraopolis, PA
08.2016 - 09.2022
- Directed management of over 50 customer calls daily to enhance service delivery.
- Delivered exceptional customer service to buyers, sellers, and lenders.
- Reviewed deeds and legal descriptions for errors and corrected them
- Worked with various agencies to have liens removed from title
- Set appointments for document signing
- Logged all work in a computer program
- Maintained over 30 files per day
Education
No Degree - Clinical Psychology
Kent State University
Salem1992
Skills
- Decision-making
- Punctual and reliable
- Relationship building
- Interpersonal skills
- Documentation and reporting
- Safety compliance
- Verbal and written communication
Customer Service
- Reporting and documenting
- Problem-solving
- Active listening
- Critical thinking
- Willingness to learn
- Time management
- Attention to detail
- Task prioritization
Timeline
Shift Manager
Charter Foods North
11.2023 - Current
Title Curative Specialist
ServiceLink FNF
08.2016 - 09.2022
No Degree - Clinical Psychology
Kent State University