Catresha Washington
CSR
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service Representative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Stericycle Communication Solutions
North Richland Hills, TX
01.2021 - 04.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Vendor Compliance Clerk
At Home Decor Superstore
Plano, TX
06.2018 - 10.2020
- Managed effective action plans to respond to audit discoveries and compliance violations.
- Enhanced accountability and responsibility for compliance by efficiently allocating tasks such as assessments, mitigation, monitoring and auditing.
- Improved company policies and standards to outline ethical, safe and efficient procedures.
- Managed quality programs to reduce overdue compliance activities.
Appointment Setter
Jani King
Addison, TX
01.2016 - 01.2017
- Acted as first point of contact and set appointments for prospective clients.
- Executed outgoing calls from corporate sales lead pipeline.
- Set appointments with salespeople and potential customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
GED -
Northwest Louisiana Technical College
Minden, LASkills
Good listening skills
undefinedTimeline
Customer Service Representative
Stericycle Communication Solutions
01.2021 - 04.2021
Vendor Compliance Clerk
At Home Decor Superstore
06.2018 - 10.2020
Appointment Setter
Jani King
01.2016 - 01.2017
GED -
Northwest Louisiana Technical College
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