Catrice Armour
Grovetown,GA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Affinis Hospice
01.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Dental Front Desk Receptionist / Medical Scribe
Medical Associates Plus
09.2022 - 01.2025
- Collaborated with the care team to complete evaluations, assessments, and treatments in accordance with policy and the individualized care plan.
- Coordinate with front office staff to explain patient benefits and coverage, including deductibles, coinsurance, copays, and expenses, also performs basic skills including scheduling, canceling, rescheduling confirming appointments, faxing, response to emails, voicemails, attachments, and scanning.
- Communication with pharmacies to submit prescriptions and refills.
- Answer questions patients have about medications, procedures, and care plan instructions.
- Used EMR systems to input information into computerized patient record systems.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
MBC Clinical Externship
Turning Point Women's Center
10.2023 - 12.2023
- Provide direct/indirect patient care as a member of the healthcare team and assists other members of the team.
- Demonstrating competency with treatments, procedures and equipment appropriate to the clinical setting and hospital policy.
- Performed front office and back office duties to include answering the phone, scheduling appointments verifying insurance and ordering medical supplies.
- Assisted physicians and physician assistants in the exam rooms.
- Scheduled appointments, maintained all logs and required checks. Ordered medical supplies and triaged patients.
- HIPAA guidelines and regulations compliant
Client Care Coordinator
Guardian Angels GA
07.2023 - 09.2023
- Provides direct involvement coordinating with healthcare services, CNA's management, communicating with members of the care team, and directing clients to services and assistance programs available to them.
- Performs clerical and receptionist duties while providing quality customer service. Maintains required clinical competencies.
- Effective communication with a range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff)
- Conducted resident interviews to make sure financial and insurance compliance, Coordinated home care services and duties, Track documentation and disciplinary actions.
- Works in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordinating work.
Medication Technician/Resident Assistant
Brookdale Senior Living
12.2021 - 06.2022
- Provide direct/indirect patient care as a member of the healthcare team and assists other members Administering medication to patients, performing basic medical check-ups, providing patient care, updating records, and filling in forms.
- Communicates tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. Including preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
- Delivers individualized patient care by documenting observations, administering treatments and evaluating patient needs.
- Evaluates patients to identify and address wounds, behavioral concerns and symptoms.
- Document medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
U.S. Army Reserves
U.S. Army
09.2015 - 03.2022
- Provided direct service as a reservist for over 7 years.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strong analytical and problem-solving skills.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CSR - Customer Service Representative
Loop Recruiting(Electrolux)
10.2020 - 05.2021
- Conduct outbound calls to potential customers to analyze their needs and provide relevant information about products or services.
- Maintain a high level of professionalism and customer service during all interactions.
- Follow call scripts and guidelines to ensure consistent messaging and quality of service.
- Document and update customer records accurately in the company database.
- Meet or exceed individual performance goals and targets set by the team lead or supervisor.
Security Officer
Brandon Wilde
06.2020 - 02.2021
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Facilitates necessary follow-up to ensure satisfactory resolution. Trains new staff on the scheduling process.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident reports to successfully manage complaints.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to the general public.
MAIL CLERK
Charlie Norwood VA Medical Center
03.2017 - 12.2017
- Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Distribute incoming mail into the correct boxes or pigeonholes.
- Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters.
- Clear jams in sorting equipment.
- Check items to ensure that addresses are legible and correct.
Food Service Handler/Cashier
K's buffalo wings
08.2014 - 09.2016
- Proficiency in Point of Sale (POS) systems and cash handling.
- Managing transaction orders on the register.
- Balancing the cash register before and after shift duties.
- Accepting payments, providing change, issuing receipts.
- Adjusting transactions with coupons or gift cards as needed.
- Resolving customer complaints/concerns as best as possible.
Education
Associate of Applied Science - Healthcare Information Technology
Miller-Motte Technical College
Augusta Ga 12-2024
No Degree - Certified Medical Billing And Coder
Miller-Motte Technical College
Augusta GA01-2024
No Degree - Certified Phlebotomist Technician
Tender Care
Augusta GA05-2019
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- File organization
- Customer and client relations
- Computer proficiency
- Customer relations
- Clerical support
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Prioritization
- Document control
- Office equipment maintenance
- Inventory systems
- Coordination
- Meticulous attention to detail
- Filing and data archiving
- Records management
Accomplishments
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Updated and maintained company database to reflect current and accurate client records for more than 50 + accounts.
Certification
EHR CERTIFIED
Languages
Spanish
Elementary
English
Full Professional
Timeline
Administrative Assistant
Affinis Hospice
01.2025 - Current
MBC Clinical Externship
Turning Point Women's Center
10.2023 - 12.2023
Client Care Coordinator
Guardian Angels GA
07.2023 - 09.2023
Dental Front Desk Receptionist / Medical Scribe
Medical Associates Plus
09.2022 - 01.2025
Medication Technician/Resident Assistant
Brookdale Senior Living
12.2021 - 06.2022
CSR - Customer Service Representative
Loop Recruiting(Electrolux)
10.2020 - 05.2021
Security Officer
Brandon Wilde
06.2020 - 02.2021
MAIL CLERK
Charlie Norwood VA Medical Center
03.2017 - 12.2017
U.S. Army Reserves
U.S. Army
09.2015 - 03.2022
Food Service Handler/Cashier
K's buffalo wings
08.2014 - 09.2016
Associate of Applied Science - Healthcare Information Technology
Miller-Motte Technical College
No Degree - Certified Medical Billing And Coder
Miller-Motte Technical College
No Degree - Certified Phlebotomist Technician
Tender Care