Catrice Horton
Ellenwood,Georgia
Summary
Highly-motivated Claims Adjuster skilled in investigating and analyzing liability concerning personal, casualty, and property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements, with an average closure rate of 3.1 claims per day. Excellent communication skills demonstrated through 6 years of experience interviewing specialists, witnesses, and claimants to compile information. Adept at working effectively unsupervised, and devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
Wardlaw Claims Service
Remote/Deployment
2023.07 - 2023.11
- Collaborated with contractors, engineers, appraisers, attorneys, law enforcement personnel, medical professionals, and others as needed to investigate a claim further
- Analyzed, evaluated, and processed insurance claims to determine coverage, liability, and damages by policy terms and state regulations
- Handled difficult conversations professionally while maintaining composure during high-stress situations
- Communicated regularly with claimants via phone calls, emails, or letters regarding status updates or additional documentation requests
- Efficiently managed a portfolio of over 300 claims per year, consistently settling claims 20% faster than the industry average by implementing strategic negotiation techniques and comprehensive claim analysis.
Claims Adjuster
Pilot Catastrophe Service
Remote/Deployment
2022.11 - 2023.07
- Communicated clearly with underwriters via telephone or email to discuss loss details
- Investigated multiple lines of insurance coverage including windstorm, flood, fire, theft, vandalism, water damage, and personal liability
- Researched local building codes when determining replacement costs for damaged structures
- Provided detailed explanations to insureds regarding their coverages and limits of liability.
- Analyzed facts of loss including photographs, diagrams, and other evidence to identify potential sources of recovery.
Claims Adjuster
The Hartford
2021.10 - 2022.11
- Maintained accurate records of all claim-related activities using appropriate software applications
- Analyzed complex coverage issues to determine the best course of action for each claim
- Evaluated contractor bids submitted for repair work following an insured loss event according to established criteria set forth by the insurer
- Expedited claims resolution process by 25% through the adoption of a new claims management system, which also resulted in a 15% increase in customer satisfaction ratings due to improved accuracy and efficiency.
Catastrophe Claims Adjuster
Crawford and Company
Remote
2017.09 - 2021.10
- Presented findings at mediations or arbitration hearings as necessary
- Developed accurate damage estimates based on physical inspections and photographs of damaged property
- Managed over 300 catastrophe claims during peak hurricane season, accurately assessing damage, coordinating with emergency services, and expediting claims processing to assist affected policyholders promptly.
- Developed strategies for handling high-exposure catastrophic events while minimizing financial losses for the company.
Education
Bachelor of Science -
Skills
- Auto Damage Estimation
- Customer Service
- Decision Making
- Time Management
- Critical Thinking
- Caseload Management
- Property Valuation
- Report Writing
- Claims Investigation
- Texas Claims Adjuster License
- Property Damage Assessment
- Claims investigations
Timeline
Claims Adjuster
Wardlaw Claims Service
2023.07 - 2023.11
Claims Adjuster
Pilot Catastrophe Service
2022.11 - 2023.07
Claims Adjuster
The Hartford
2021.10 - 2022.11
Catastrophe Claims Adjuster
Crawford and Company
2017.09 - 2021.10
Bachelor of Science -
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