Catrina Carlson
Conneaut,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Deli Clerk
Tony Orlando’s Deli and Catering
03.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Nanny/Babysitter
Personal contact
04.2023 - Current
- To follow the child schedule per parent request, follow enrichment time required, keep a clean and safe environment, assist with day to day chores during working hours, and ensure the safety and happiness of the child.
Server and Bartender
The 1035 Club
07.2022 - 03.2023
- Greet customers, ensure orders are added correctly, cook and serve orders, maintain cleanliness, assist with social media, and handle multiple issues while understanding local alcohol laws.
Team Lead Subordination Department
THE MORTGAGE CONNECTION LLC
05.2020 - 04.2022
- Assisted borrowers with subordination processes, managed data entry, coordinated with financial institutions, and led a team while ensuring resources for overseas vendors.
Customer Service Representative
Ibex
03.2019 - 04.2020
- Answered inbound calls for Sam's Club members, maintained professionalism, met SLA's, and took on a small leadership role reviewing calls.
Level One Technician
Pomeroy Technologies, LLC.
03.2018 - 12.2018
- Answered calls, followed knowledge bases, used multiple systems, assisted members with technical issues, and adhered to schedule.
Collections Representative
COLLECTONS, STARTEK
10.2016 - 05.2017
- Handled calls, resolved customer issues, navigated systems, and followed call scripts while personalizing interactions.
CASHIER
CIRCLE K
07.2016 - 09.2016
- Cashier duties, restocked counters and shelves, maintained store order, and provided customer service.
Sales Agent
Progressive Business Publications
11.2015 - 03.2016
- Conducted outbound cold calls, followed scripts, and met sales goals and customer service standards.
Education
High school diploma or GED -
Warren G Harding High School
Warren, OH04.2014
Skills
- Fast learner (5 years)
- Typing (6 years)
- Cold Calling
- Microsoft Excel
- Upselling
- Negotiation
- Account Management
- Computer Operation
- Data Entry
- Data collection
- Clear and friendly tone
- Willingness to learn and adjust to company processes and protocols
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Deli Clerk
Tony Orlando’s Deli and Catering
03.2024 - Current
Nanny/Babysitter
Personal contact
04.2023 - Current
Server and Bartender
The 1035 Club
07.2022 - 03.2023
Team Lead Subordination Department
THE MORTGAGE CONNECTION LLC
05.2020 - 04.2022
Customer Service Representative
Ibex
03.2019 - 04.2020
Level One Technician
Pomeroy Technologies, LLC.
03.2018 - 12.2018
Collections Representative
COLLECTONS, STARTEK
10.2016 - 05.2017
CASHIER
CIRCLE K
07.2016 - 09.2016
Sales Agent
Progressive Business Publications
11.2015 - 03.2016
High school diploma or GED -
Warren G Harding High School
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