Catrina Clark
Upland,CA
Summary
Accomplished Customer Care Manager and Lead Flight Attendant at Alaska Airlines, adept in CRM software and inter-department collaboration. Streamlined provider enrollment at In Home Support Services, enhancing efficiency. Skilled in training and mentoring, with a proven track record of improving team performance and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Customer Care Manager
Alaska Airlines
Lead Flight Attendant
Alaska Airlines
Seattle, WA
04.2017 - Current
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
- Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
- Provided exceptional customer service, addressing passenger concerns and resolving issues promptly.
- Led efforts towards creating an inclusive atmosphere on board by addressing diverse cultural needs of passengers.
Provider Enrollment Coordinator
In Home Support Services
Rancho Cucamonga, CA
01.2002 - Current
- Assisted in reducing application processing time by efficiently reviewing and verifying provider credentials.
- Streamlined the provider enrollment process by effectively managing and prioritizing tasks.
- Developed expertise in company-specific software tools for streamlined management of provider enrollments.
- Enhanced communication with providers by promptly addressing inquiries and concerns.
- Increased departmental efficiency by regularly updating team members on changes in policies, procedures, or regulations affecting provider enrollment.
- Coordinated with cross-functional teams for seamless integration of new providers into existing systems.
Education
Bachelor Of Science - Health Sciences
California State University, Northridge
Northridge, CA08.2000
Skills
- Training and mentoring
- Sales proficiency
- CRM software expertise
- Training programs
- Inter-department collaboration
- Escalation management
- Research and due diligence
Timeline
Lead Flight Attendant
Alaska Airlines
04.2017 - Current
Provider Enrollment Coordinator
In Home Support Services
01.2002 - Current
Customer Care Manager
Alaska Airlines
Bachelor Of Science - Health Sciences
California State University, Northridge