William Mayer
Maineville,OH
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
56
56
years of professional experience
Work History
Customer Care Manager
Tektronix Communications
Cincinnati, OH
03.1991 - 01.2024
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Streamlined communication channels for improved client interactions and faster issue resolution.
- Developed comprehensive training programs to increase team efficiency and productivity.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Oversaw daily operations of the customer care team, allocating resources efficiently to meet business goals.
President
Adanced Company Inc.
Cincinnati, OH
06.1989 - 03.1991
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
President & Owner
KDA Photo Inc. LLC
Cincinnati, OH
04.1983 - 02.1989
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
Director of Sales Promotion
Norwich Eaton Pharmeceutical
Norwich, NY
04.1975 - 04.1982
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Established pricing strategies to maintain competitive pricing and maximize profits.
District Sales Manager
LEHN & FINK - Now A Division Of Proctor & Gamble
New York, NY
04.1968 - 05.1974
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Expanded market share with targeted account management and new business development initiatives.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
Education
Bachelor of Arts - Business Management & Marketing
New York Institute of Technology
Old Westbury, NY05.1968
Skills
- Customer Relations
- Training Programs
- Staff Mentoring
- Training and Mentoring
- Sales Proficiency
- Account Management
- Delegation and supervision
- Process improvement
- Budget management
- Empathy and understanding
- Industry knowledge
- Organizational skills
- Interpersonal skills
- Excellent communication
- Customer Service
- Administration and Reporting
United States Army
Sargent - E-5 - serving as the Training NCO for the Korean Tiger Division
that went to Viet Nam.
Timeline
Customer Care Manager
Tektronix Communications
03.1991 - 01.2024
President
Adanced Company Inc.
06.1989 - 03.1991
President & Owner
KDA Photo Inc. LLC
04.1983 - 02.1989
Director of Sales Promotion
Norwich Eaton Pharmeceutical
04.1975 - 04.1982
Bachelor of Arts - Business Management & Marketing
New York Institute of Technology
District Sales Manager
LEHN & FINK - Now A Division Of Proctor & Gamble
04.1968 - 05.1974