Catrina Coleman
Mesa,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Behavioral Health industry as well as Hospitality, Food Service and Health and Wellness. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented.
Overview
10
10
years of professional experience
1
1
Certification
13
13
years of post-secondary education
Work History
Paratransit Driver
Prokel Mobility
Gilbert, AZ
04.2023 - 08.2023
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments
- Maintained full understanding of local roads and traffic patterns
- Accepted and processed fares
Supported Employment Related Services Manager
Copa Health
Mesa, Arizona
01.2017 - 04.2022
- Assisted in the maintenance of departmental operations to achieve compliance with applicable accreditation and contract requirements
- Created and provided training and guidance to ERS Supported Employment Staff
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Employment Specialist II/BHT
Marc Community Resources/Copa Health
MESA, ARIZONA
04.2016 - 01.2017
- Performed client intake procedures according to internal standards for new admissions
- Worked collaboratively with Clinical Teams to provide updates on progress and potential setbacks to progress
- Developed a knowledge base and contacts in the community to assist with providing resources to recipient
- Documented all actions using standard computer and software applications
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances
Clinical Support Worker
Health Scouts
Tempe, AZ
08.2015 - 04.2016
- Answered incoming calls int the Crisis Line and triaged members needs
- Assisted with urgent enrollments to Mental Health Facilities for members
- Documented all calls and actions using standard computer and software applications
Integrated Care Manager
CBI
Mesa, AZ
04.2015 - 08.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Reviewed treatment plans and staffed cases with members of the Integrated Care Team.
- Attended court hearings and CFT Meetings.
- Transported individuals to events and activities, medical appointments.
- Documented all calls and actions using standard computer and software applications.
Health and Wellness Coach
Southwest Network
Mesa, AZ
09.2013 - 04.2015
- Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
- Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
- Maintained client records for future use and for reference by other healthcare providers.
- Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
- Identified process improvements in day-to-day functioning of department.
Education
Certified Health And Wellness Coach - Health And Wellness
Institute of Integrative Nutrition
Online 01.2014 - 07.2024
Associate of Science - Dietetics
Normandale Community College
Minneapolis, MN 09.1994 - 06.1996
Certified Public Communications 9-1-1 - Public Safety And Communications
Minneapolis Community And Technical College
Minneapolis, MN 09.1991 - 07.1992
Skills
- PC Proficiency
- Interpersonal Skills
- Strong Telephone Etiquette
- Time Management
- Self-Motivated
- Detailed Oriented
- Verbal and Written Communication
- Problem Solving
- Active Listener
- EHR
- Data Entry
- HIPPA Requirements
- Behavioral Health
- Nutrition Counseling
- Dietary Management
- Medical and Legal Terminology
- Great Professional Driving
Certification
- CPR/First Aid
- Level 1 Fingerprint Clearance
- IVP Fingerprint Clearance
Quote
"In three words I can sum up everything I've learned about life: it goes on."
Robert Frost
Additional Information
I am highly motivated with strong work ethics. I want a rewarding position where I can use my skills and knowledge to help the company and their customers feel they have received top-notch services. I have over 5 years experience working from home 100% of the time. I want to work at home so I can be more productive and use all my available time to focus on my job.
Timeline
Paratransit Driver
Prokel Mobility
04.2023 - 08.2023
Supported Employment Related Services Manager
Copa Health
01.2017 - 04.2022
Employment Specialist II/BHT
Marc Community Resources/Copa Health
04.2016 - 01.2017
Clinical Support Worker
Health Scouts
08.2015 - 04.2016
Integrated Care Manager
CBI
04.2015 - 08.2015
Certified Health And Wellness Coach - Health And Wellness
Institute of Integrative Nutrition
01.2014 - 07.2024
Health and Wellness Coach
Southwest Network
09.2013 - 04.2015
Associate of Science - Dietetics
Normandale Community College
09.1994 - 06.1996
Certified Public Communications 9-1-1 - Public Safety And Communications
Minneapolis Community And Technical College
09.1991 - 07.1992