Nadine Lewis
Detroit,MI
Summary
Dedicated Customer Service Specialist adept at prioritizing and multitasking in fast-paced environments. Collaborates effectively with team members to achieve personal and business objectives. Recognized for resolving escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Paratransit Driver
Smart Transportation
Inkster, MI
01.2024 - Current
- Performed pre-trip inspections of the bus, ensuring safety and compliance with regulations.
- Created a comfortable environment for passengers through temperature control and cleanliness of bus interiors.
- Collected fares or vouchers from passengers and made change or issued receipts.
- Assisted passengers with entering and exiting the vehicle as needed.
- Transported passengers with physical and mental disabilities in a safe and timely manner.
Member Service Representative
PSCU Financial Services
Allen Park, MI
05.2018 - 06.2024
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
Chart Retrieval Specialist
Ciox Healthcare
Detroit, MI
01.2023 - 01.2024
- Assessed company operations for compliance with safety standards.
- Audited company's legal documents to verify compliant policies and procedures.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Contact Center Representative
Community Choice Credit Union
Warren, MI
02.2022 - 01.2023
- Answered customer inquiries via phone, email and chat.
- Assisted customers with order placement and payment processing.
- Resolved customer complaints in a professional manner.
- Performed troubleshooting and problem solving for customer issues.
Count Room Attendant
Greektown Casino
Detroit, MI
06.2021 - 01.2022
- Counted and recorded currency, coins, and checks received from banks and other businesses.
- Performed daily balancing of funds to ensure compliance with established policies and procedures.
- Processed incoming cash deposits into the company's accounting system.
- Maintained accurate records of all transactions in accordance with regulations.
Education
Associate of Arts - General Studies
Wayne County Community College
Detroit, MISkills
- Customer relations skills and Scheduling
- Documentation and Critical Thinking
- Problem-solving abilities
- Office equipment proficiency
- Epic Systems
- Analytical Skills and Time Management
Timeline
Paratransit Driver
Smart Transportation
01.2024 - Current
Chart Retrieval Specialist
Ciox Healthcare
01.2023 - 01.2024
Contact Center Representative
Community Choice Credit Union
02.2022 - 01.2023
Count Room Attendant
Greektown Casino
06.2021 - 01.2022
Member Service Representative
PSCU Financial Services
05.2018 - 06.2024
Associate of Arts - General Studies
Wayne County Community College
Similar Profiles
Cynthia BrooksCynthia Brooks
Supervisor/Dispatcher at SMART TransportationSupervisor/Dispatcher at SMART Transportation
Denise DexterDenise Dexter
PARA-TRANSIT OPERATOR at SMART TRANSPORTATIONPARA-TRANSIT OPERATOR at SMART TRANSPORTATION
Ozzie WellsOzzie Wells
Maintenance Technician at Smart TransportationMaintenance Technician at Smart Transportation