LATONYA ASKEW
Decatur,GA
Summary
Dedicated to developing long-lasting passenger relationships by providing speedy and friendly service every day. Good interpersonal skills with a superior work ethic and extensive experience in multi-passenger vehicle operations.
Skilled at optimizing shuttle routes for maximum customer satisfaction, fuel efficiency and time savings. Excellent interpersonal, communication and problem-solving abilities.
Dedicated Driver focused on satisfying passengers with fast, professional service. Runs smooth, efficient routes without issue to meet schedules and exceed expectations. Understands DOT rules and basic vehicle maintenance.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
10
10
years of professional experience
Work History
Paratransit Driver
MARTA
Stone Mountain, GA
09.2019 - 09.2023
- Transported passengers with physical and mental disabilities in a safe and timely manner.
- Ensured proper operation of vehicle before each trip, including safety checks.
- Assisted passengers with entering and exiting the vehicle as needed.
- Maintained records of trips completed, miles driven, fuel consumption and other pertinent information for reporting purposes.
- Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
- Verified passenger eligibility for paratransit services according to established criteria.
- Communicated with dispatch personnel regarding pick-up times and locations for assigned routes.
- Followed all applicable laws, regulations and safety procedures while driving vehicles.
- Performed basic maintenance tasks such as checking fluid levels, fueling vehicles and cleaning interiors and exteriors of vehicles.
- Reported mechanical issues or incidents immediately to supervisor or dispatcher.
- Familiarized self with area roads and landmarks to ensure efficient navigation during trips.
- Responded quickly in emergency situations such as medical emergencies or accidents on the road.
- Worked closely with dispatchers to coordinate arrivals at destinations in a timely fashion.
- Delivered wheelchair securement training to new drivers when necessary.
- Monitored traffic conditions to adjust route schedules accordingly.
- Adhered strictly to company policies regarding passenger conduct onboard vehicles.
- Assisted passengers with loading and unloading luggage onto vehicle when necessary.
- Distributed informational materials about paratransit services when requested by customers.
- Conducted pre-trip inspections of vehicles prior to departures from base station.
- Administered first aid if required due to an accident or medical emergency.
- Notified supervisors of any irregularities encountered during trips.
- Took disabled individuals and senior citizens to local destination.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Transported passengers to healthcare appointments and developed productive relationships with medical personnel.
- Planned new routes each day based on passenger requirements.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Completed semi-skilled repairs and maintenance services to maintain vehicle in good working order.
- Kept shuttle and reception areas clean and organized.
- Answered questions and provided insight into local attractions and facility amenities.
- Maintained safe driving habits to protect property and general public on roadways.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Received and submitted passenger fares.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Deescalated verbal altercations and fights between passengers.
- Paid required tolls and levies on driving routes.
Paratransit Driver
AMERIPRO
Stockbridge , GA
08.2017 - 11.2019
- Transported passengers with physical and mental disabilities in a safe and timely manner.
- Ensured proper operation of vehicle before each trip, including safety checks.
- Assisted passengers with entering and exiting the vehicle as needed.
- Maintained records of trips completed, miles driven, fuel consumption and other pertinent information for reporting purposes.
- Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
- Verified passenger eligibility for paratransit services according to established criteria.
- Communicated with dispatch personnel regarding pick-up times and locations for assigned routes.
- Followed all applicable laws, regulations and safety procedures while driving vehicles.
- Performed basic maintenance tasks such as checking fluid levels, fueling vehicles and cleaning interiors and exteriors of vehicles.
- Reported mechanical issues or incidents immediately to supervisor or dispatcher.
- Familiarized self with area roads and landmarks to ensure efficient navigation during trips.
- Responded quickly in emergency situations such as medical emergencies or accidents on the road.
- Worked closely with dispatchers to coordinate arrivals at destinations in a timely fashion.
- Delivered wheelchair securement training to new drivers when necessary.
- Monitored traffic conditions to adjust route schedules accordingly.
- Adhered strictly to company policies regarding passenger conduct onboard vehicles.
- Assisted passengers with loading and unloading luggage onto vehicle when necessary.
- Distributed informational materials about paratransit services when requested by customers.
- Conducted pre-trip inspections of vehicles prior to departures from base station.
- Administered first aid if required due to an accident or medical emergency.
- Notified supervisors of any irregularities encountered during trips.
- Took disabled individuals and senior citizens to local destination.
Paratransit Driver
AMRI
Stone Mountain, GA
11.2013 - 05.2016
- Transported passengers with physical and mental disabilities in a safe and timely manner.
- Ensured proper operation of vehicle before each trip, including safety checks.
- Assisted passengers with entering and exiting the vehicle as needed.
Education
High School Diploma -
06.1994
Skills
- Route Planning
- GPS Applications
- Mobility Support
- GPS Mapping
- Wheelchair Assistance
- Mobility Assistance
- Medical Appointments
- Clean Driving Record
- Optimizing Routes
- Basic Repairs
- Special Needs Understanding
- Radio Communication
- Troubleshooting Skills
- Vehicle Maintenance
- Preventive Maintenance
- Vehicle Maintenance and Repair
- Basic Repair Procedures
- Fuel Logs
- Pickup and Drop-Off Scheduling
- Behavior Management
- Rule Enforcement
- Area Knowledge
- Adjusting Routes
- Delivery Management
- Guest Relations
- Valid GEORGIA License
- Mapping Skills
- Inclement Weather Driving
- Scheduling Pickups
- Customer Relations Skills
- Passenger Assistance
Timeline
Paratransit Driver - MARTA
09.2019 - 09.2023
Paratransit Driver - AMERIPRO
08.2017 - 11.2019
Paratransit Driver - AMRI
11.2013 - 05.2016
COLUMBIA HIGH SCHOOL - High School Diploma,