Maria Silva
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Paratransit Driver
National Express Transit Corporation/ CDT
10.2019 - 03.2024
- Maintained full understanding of local roads and traffic patterns.
- Worked different route every day based on changing passenger locations and destinations.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
- Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
- Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
- Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
Payroll
Go Airport Express
03.2007 - 01.2020
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Administered payroll processing accurately, ensuring timely compensation for all team members.
- Reduced payroll errors by conducting thorough audits and reconciliations each pay period.
- Assisted senior manager with payroll, scheduling and cash deposits and receipts.
- Oversaw payroll administration activities, ensuring timely and accurate processing of employee paychecks.
- Ran various payroll reports to review current payroll for accuracy.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
- Enhanced employee satisfaction by addressing payroll inquiries promptly and effectively.
Education
High School Diploma -
Richards Vocational
Chicago, ILSkills
- Patience and understanding
- Customer relations skills
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Paratransit Driver
National Express Transit Corporation/ CDT
10.2019 - 03.2024
Payroll
Go Airport Express
03.2007 - 01.2020
High School Diploma -
Richards Vocational
Similar Profiles
Valiary Griffin SmithValiary Griffin Smith
Assistant General Manager at CDT/National Express TransitAssistant General Manager at CDT/National Express Transit
Marqueshia TamplinMarqueshia Tamplin
Road Supervisor at National Express Transit CorporationRoad Supervisor at National Express Transit Corporation
Chrisopther KelseyChrisopther Kelsey
Road Supervisor at National Express Transit CorporationRoad Supervisor at National Express Transit Corporation