Catrina Grabowski
Odessa
Summary
Dynamic professional with extensive experience in project coordination and customer relationship management at Concure Systems. Proven ability to enhance customer satisfaction and drive revenue growth through effective communication and problem-solving skills. Consistently delivers exceptional service while fostering positive client relationships. Experienced in managing complex projects and mentoring team members to achieve organizational goals.
Overview
23
23
years of professional experience
Work History
Sales Associate
Modern Pools
Largo
09.2020 - 12.2022
- Facilitated customer selection of pool products and accessories to enhance purchasing experience.
- Provided in-depth product knowledge and tailored recommendations to meet customer needs.
- Processed sales transactions efficiently through point-of-sale systems, ensuring accuracy.
- Resolved customer inquiries and issues promptly to maintain high service standards.
- Greeted customers warmly, delivering exceptional service throughout their visit.
- Managed customer complaints professionally, fostering positive relationships.
Senior Project Manager
Concure Systems
Phoenix
08.2012 - 12.2018
- Spearheaded key projects, enhancing customer satisfaction and boosting business revenues.
- Facilitated regular meetings to communicate progress and resolve issues.
- Mentored junior project managers on best practices and methodologies.
- Monitored project timelines and budgets to ensure adherence to goals.
- Evaluated project outcomes to identify improvement opportunities for future initiatives.
- Liaised between senior management, project teams, and clients for effective communication.
- Provided guidance to team members in overcoming obstacles during projects.
- Maintained comprehensive records for all current and past projects.
Server
Top Of the Rock
Phoenix
01.2012 - 10.2013
- Delivered attentive service to guests in high-volume dining setting.
- Collaborated with kitchen staff for timely food preparation and delivery.
- Maintained cleanliness and organization of dining and service areas during shifts.
- Assisted guests with menu selections and provided expert wine pairings.
- Resolved guest inquiries and issues promptly to enhance satisfaction.
- Trained new staff on service protocols and restaurant standards effectively.
- Operated POS terminals for order entry, bill splitting, and total calculation.
- Displayed enthusiasm and extensive knowledge about restaurant menu and offerings.
Server/Bartender
Fresh Salt
Old Saybrook
08.2011 - 01.2012
- Delivered exceptional customer service in fast-paced dining environment.
- Processed customer orders accurately through point-of-sale system.
- Resolved customer inquiries and issues promptly and professionally.
- Assisted in setup of special events and catering services on-site.
- Performed opening and closing duties, including dining area setup and supply restocking.
- Operated POS terminals to input orders, split bills, and calculate totals efficiently.
- Greeted customers, answered questions, and recommended specials to enhance profitability.
Bartender
Blue Wasabi
Gilbert
02.2008 - 02.2009
- Prepared and served diverse cocktails and beverages to enhance customer experience.
- Trained new bartenders on drink preparation techniques and customer service excellence.
- Adhered to health and safety regulations while ensuring responsible alcohol service.
- Operated cash register and Point of Sale (POS) system for efficient transactions.
- Managed inventory levels and restocked supplies as necessary to ensure availability.
- Resolved customer complaints professionally to maintain satisfaction.
- Greeted customers to provide prompt, attentive service.
- Maintained accurate inventory of liquor, beer, wine, and beverage items.
Bartender
Timpano Chophouse
Tampa
01.2004 - 12.2007
- Engaged customers to deliver exceptional service and foster welcoming environment.
- Collaborated with kitchen staff to ensure timely food order delivery.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Maintained accurate cash transactions and processed credit card payments efficiently.
- Managed inventory levels and restocked supplies as necessary.
- Adhered to health and safety regulations while serving alcohol responsibly.
Server/ bartender/ banquets
Jackson.s Bistro
Tampa
05.2000 - 01.2004
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table settings and maintained cleanliness in dining area.
- Trained new servers on menu items and service standards.
- Set up banquet rooms per event specifications and client requests.
- Coordinated event timelines and service flow to optimize guest experience.
- Greeted guests upon arrival and provided assistance during events.
- Replenished buffet lines with fresh food as necessary.
- Managed cash drawer at shift end, ensuring accuracy of funds received.
Education
Facial Skincare Specialist - Esthetician
Beauty And Health Institute
Tampa, FL03-2020
Some College (No Degree) - Nursing
Chandler Gilbert Community College
Gilbert, AZSkills
- Product knowledge
- Point-of-sale transactions
- Customer relationship management
- Sales reporting
- Inventory management
- Revenue generation
- Event planning
- Problem solving
- Effective communication
- Team collaboration
- Project coordination
References
References available upon request.
Timeline
Sales Associate
Modern Pools
09.2020 - 12.2022
Senior Project Manager
Concure Systems
08.2012 - 12.2018
Server
Top Of the Rock
01.2012 - 10.2013
Server/Bartender
Fresh Salt
08.2011 - 01.2012
Bartender
Blue Wasabi
02.2008 - 02.2009
Bartender
Timpano Chophouse
01.2004 - 12.2007
Server/ bartender/ banquets
Jackson.s Bistro
05.2000 - 01.2004
Facial Skincare Specialist - Esthetician
Beauty And Health Institute
Some College (No Degree) - Nursing
Chandler Gilbert Community College
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